Service Specialist

IST Management Services is a BPO company specializing in physical and digital information solutions through Facilities Management, eDiscovery, and Electronic Document Management services. We are seeking friendly, service-oriented, customer-focused individuals with a passion for excellence.

About the role

This full-time, direct-hire position performs digital services including copy, print, and scanning work. Professional training, skill enhancement, and advancement opportunities are provided.

Responsibilities

• Operate mailing, copy, and scanning equipment
• Maintain high levels of customer care with a friendly and cooperative attitude
• Handle shipping and receiving; order supplies
• Pick up and deliver mail, parcels, copy jobs, and faxes to customers
• Demonstrate flexibility in satisfying customer demands in a high-volume, production environment
• Consistently adhere to business procedure guidelines and safety procedures
• Perform other tasks as assigned

Requirements

• High school diploma or equivalent (GED); college degree is a plus and allows a fast-track to management
• Prior law firm experience is a plus; ability to work in a fast-paced environment
• Customer service, hospitality, or retail background preferred
• Professional appearance and demeanor
• Keyboarding and Windows PC skills
• Excellent verbal and written communication skills
• Ability to work individually or in a team environment
• Lifting up to 55 pounds

Schedule

Sunday – Thursday, 8:30 AM – 5:30 PM (off Friday and Saturday). Some overtime may be required, including occasional weekend support as needed. Business professional dress code and standards are required.

Pay

Hourly compensation: $17.00 – $19.00 USD per hour, depending on experience.

Benefits

• Medical, dental, and vision insurance
• Short-term and long-term disability
• Life insurance
• 401(k) retirement plan
• Paid time off

Amenities

Access to public transportation nearby.