Service Specialist

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions, and professional services firms. We provide integrated operational platforms, automation, and advisory services that enable clients to modernize operating models, reduce cost, and accelerate growth. Our capabilities include IT and technology solutions, document processing, administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting, and hospitality and facilities services.

About the role

Service Specialists provide a variety of support within our client locations. They cross-train in multiple service areas such as filing, reception, hospitality, records, copy, mail, or other positions as applicable. This role requires a team player mentality, the ability to deliver on service commitments timely, and strong communication skills both with our internal team and our client staff.

Responsibilities

• Mail Services: Metering, sorting, and distributing mail and accountable packages per schedule.
• Copy Services: Accurately producing copy, print, and scan projects per written instructions.
• Reception: Answering incoming telephone calls, routing to the appropriate person, greeting and announcing visitors in a friendly and professional manner.
• Hospitality Services: Coordinating and upkeeping client conference rooms, common areas, and kitchens. Inspecting and ensuring all rooms are clean, stocked with supplies, and ready for continual use. Organizing and distributing client kitchen supplies. Maintaining inventory control and ordering supplies as needed.
• Floor Coordination: Upkeeping copy rooms, stocking general supplies, delivering paper, and performing basic daily maintenance.
• Facilities Services: May include hanging pictures, small office moves, cleaning services, and communication with key client contacts regarding building/equipment concerns.

Requirements

• Be personable, articulate, knowledgeable, and professional in presenting oneself in a professional setting.
• Ability to learn skills quickly.
• Flexibility in dealing with simultaneous projects.
• Attention to detail.
• Ability to function with a high level of patience, tact, and diplomacy in handling difficult situations.
• Working knowledge of Microsoft products (Outlook, Word, Excel, etc.).
• Excellent organizational and communication skills.
• Strong initiative; ability to work independently with minimal direct supervision.
• High School Diploma or equivalent.
• Minimum of 1-year experience in a copy/mail service center environment or other service industry.
• Previous experience in a client service-oriented field/business professional environment.
• Knowledge of copy machines and utilization of typical office services equipment and technology.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for an extended period of time.

Pay

The compensation range for this role is up to $18.50 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.