Patient Service Specialist - Dental
Reports to: Dental Practice Manager | Location: 1401 Steffen Ave, Cincinnati, OH
About the role
As a Dental Patient Services Specialist, you’ll play a vital role in ensuring a positive experience for every patient who walks through our doors. As the welcoming face of our Lincoln Heights Health Center, you’ll support patients throughout the front desk registration process. We're looking for a bilingual, customer-focused individual who thrives in a fast-paced environment and is committed to health equity for all.
Founded in 1967, The HealthCare Connection was Ohio’s first Federally Qualified Health Center (FQHC). Our mission is to provide quality and accessible primary healthcare services through community responsive approaches that address financial, geographic, and other barriers to care for residents of northern Hamilton County and surrounding areas. THCC is proudly recognized as a Level 3 Patient Centered Medical Home (PCMH), the highest level of recognition attainable for quality care. We boast two primary care locations and 6 school-based health centers providing quality value-based care for over 20,000 patients. We provide services in Primary Care, Infectious Disease, Substance Use, Integrated Behavioral Health, Dental Services, Women’s Health, and Pharmacy.
Benefits
- Health Insurance and Rewards Program
- Dental, and Vision Insurance
- Free Life & Short-Term Disability Insurance
- 403(b) Retirement Plan with employer match
- Comprehensive Paid Time Off (PTO)
- 10 Paid Holidays
Responsibilities
- Greet and register patients upon arrival
- Verify and update patient demographic and insurance information
- Collect payments and co-pays for services
- Schedule, confirm, cancel, and reschedule appointments
- Assist patients with forms and paperwork
- Work with the Finance department regarding patient balances
- Support administrative and reporting tasks as needed
Qualifications
- Bilingual (Spanish & English)
- 1–3 years of experience in a clinical or medical office setting (front desk, registration, or scheduling roles preferred)
- Proficiency in Microsoft Office and computer systems
- Familiarity with EHR systems; NextGen experience is a plus
- Ability to multitask in a busy environment with frequent interruptions
- Strong communication and interpersonal skills