Dental Patient Service Specialist

About the Role

As a Dental Patient Services Specialist (DPSS), you’ll serve as the first point of contact for patients—delivering exceptional customer service while managing front desk operations and ensuring a smooth dental visit experience from start to finish.

Why You’ll Love Working Here

• Mission-driven, community-focused organization
• Supportive, team-based culture
• Opportunities for career growth and development
• The chance to make a real impact in underserved communities

Key Responsibilities

• Provide outstanding customer service to patients, families, and community partners
• Schedule appointments, confirm visits, and manage patient flow using OpenEMR
• Register patients, update demographics, and ensure all documentation is complete and accurate
• Maintain strict confidentiality and compliance with HIPAA policies
• Answer calls, triage patient needs, and route communications appropriately
• Assist patients with insurance, payment plans, and Good Faith Estimates
• Collect payments, post transactions, and reconcile daily cash drawer
• Support both check-in and check-out processes, including follow-up scheduling
• Maintain organized workspaces, waiting areas, and patient-facing environments
• Address patient concerns professionally and escalate when needed

Requirements

• High school diploma or GED
• At least 1 year of customer service experience in a medical or dental setting
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Working knowledge of office systems, EHRs, and multi-line phone systems
• Attention to detail with a patient-first mindset
• Ability to handle sensitive situations with professionalism and care

Preferred Qualifications

• Bilingual in Spanish
• Experience with dental insurance and third-party payers (Medicaid, Medicare, commercial)