Dental Office Assistant

Inspire Dental in Chapel Hill is looking for a Business Assistant to join a 9-person team that thrives on collaboration, communication, and community. Our practice is located at 410 Market Street in Chapel Hill, NC.

About the role

As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. You’ll support our front office, fostering a culture where patients come first and continuous learning is encouraged.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with providers and team to implement Heartland Dental systems to optimize office potential

Requirements

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Access to minimum PHI necessary for performing job-related functions; regular HIPAA training and compliance required
• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• Tuberculosis (TB) test required for all new hires in dental office positions (not applicable in FL & TN)

Preferred Qualifications

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Benefits

• Competitive benefits including health insurance and retirement savings plans
• Six paid holidays and PTO (paid time off)
• Front-loaded education and training to develop your full potential
• Stable career with unlimited growth potential at a company with 20+ years of industry-leading experience
• Access to on-demand Daily Pay

Schedule

Monday–Friday, 7:45 AM–4:00 PM