Dental Office Assistant

About the role

Port Warwick Dental Arts in Newport News, VA is seeking a Dental Front Office - Business Assistant with experience in dental insurance processes.

Responsibilities

• Greet and welcome patients warmly as they enter the office.
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Requirements

• 1+ years of experience in a dental office with insurance experience.
• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.

Preferred Experience

• 2+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

Benefits

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off).
• Front loaded education and training, providing you the opportunity to develop to your full potential.
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Able to lift up to 15 pounds at times.
• Availability to attend virtual training sessions (or in-person) periodically throughout the year.

Additional Information

This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.