Delivery Solutions Architect - Retail, Travel & Hospitality

About the role

As a Delivery Solutions Architect (DSA) at Databricks, you will play a crucial role in accelerating the adoption and growth of the Databricks platform among your customers. Your responsibilities include collaborating with sales and field engineering teams to drive customer success, particularly for complex customers who require guidance to maximize the value of the Databricks platform.

Responsibilities

• Engage with Solutions Architects to understand the full use case demand plan for prioritized customers.
• Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts.
• Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, ensuring certainty and driving onboarding, enablement, success, go-live, and healthy consumption of the workloads.
• Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account, often serving multiple use cases within the largest and most complex organizations.
• Leverage Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert-level technical experts to build the right tasks that extend beyond your scope of activities or expertise.
• Create, own, and execute a point-of-view on how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals.
• Navigate Databricks Product and Engineering teams for new product innovations, private previews, and upgrade needs.
• Develop an execution plan that covers all activities of all customer-facing technical roles and teams, including main use cases moving from 'win' to production, enablement/user growth plan, product adoption, organic needs for current investments, executive and operational governance, and providing internal and external updates on KPIs.

Requirements

• 5+ years of experience where you have been accountable for technical project or program delivery within the domain of Data and AI.
• Experience contributing to technical debates and design choices with customers.
• Programming experience in Python, SQL, or Scala.
• Understanding of solution architecture related to distributed data systems.
• Experience in understanding how to attribute business value and outcomes to specific project deliverables.
• Experience in technical program or project management, including account, stakeholder, and resource management accountability.
• Experience resolving complex and important escalations with senior customer executives.
• Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis, and managing delivery of complex programs/projects.
• Track record of overachievement against quota, goals, or similar objective targets.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience.

Qualifications

• Can travel up to 30% when needed.

Skills

• Strong communication and collaboration skills.
• Ability to manage multiple priorities and adapt to changing requirements.
• Experience with Databricks products and solutions.
• Knowledge of data and AI technologies.

Benefits

At Databricks, we offer a comprehensive benefits package that includes:

• Health insurance
• Retirement savings plans
• Flexible spending accounts
• Employee assistance programs
• Professional development opportunities

Pay

The pay range for this role is $180,000—$247,500 USD.

Schedule

This is a hybrid role, combining remote and in-office work.