Delivery Coordinator

About the role

The Delivery Coordinator (Delco) plays a crucial role in ensuring the timely delivery of products and maintaining clear communication with Customer Service Representatives and the Delivery Assurance Manager.

Responsibilities

• Coordinate and direct internal and external customer orders through the manufacturing process.
• Respond to delivery-related and product-related inquiries as needed, including direct communication with plant operations, shipping, and quality.
• Daily engage with the Delivery Assurance Manager to identify delivery risks, barriers, and status.
• Identify and participate in resolution of process flow routes to improve efficiency and reduce costs.
• Maintain delivery schedules to ensure timely completion, communicate clear and timely status through tools to upstream customers.
• Work closely with site operations to ensure stable workflow of orders, priorities, and stock management.
• Schedule production at some sites, using site scheduling tools to set clear schedules, adhering to capacity and specific site limitations.
• Collaborate with the Master Schedulers, Materials Managers, and Central Planning Manager to ensure timely release and correct flow of production orders.
• Participate in cross-functional discussions in delivery clinics to identify root cause and prioritize corrective actions.

Qualifications

• A high school diploma or high school equivalency preferred, or a minimum of 4 years’ customer service experience in aerospace manufacturing or closely related industry with a Bachelor's degree preferred.
• An Associate's degree (A. A.) or equivalent from two-year college in business, engineering, or materials management required.
• Experience in a manufacturing environment and knowledge of process flows, lead times, and lean principles.
• Technical skills and understanding of machinery and shop floor terminology.
• Experience with Microsoft Office; Outlook, Word, Excel, and PowerPoint is required. Access software is desired.
• Practical problem-solving and decision-making abilities using analytical skills.
• Effective communication, customer relationship building, and practical problem-solving skills.

Benefits

Includes a 401(k) retirement savings plan with a percentage company-match contribution, competitive wages, paid holidays, paid time off, medical, dental, vision, life, and accidental insurance, short-term and long-term disability, employee assistance plan, and tuition assistance. Subject to eligibility, terms, and conditions.

Pay

The pay range is $21-$24 per hour.

Schedule

Details on the work schedule are not specified in the job posting.

Skills

Requires strong communication skills, time management, practical problem-solving, and decision-making abilities. Must have technical skills and knowledge of process flows, lead times, and lean principles in a manufacturing environment.

Benefits

Includes a 401(k) retirement savings plan with a percentage company-match contribution, competitive wages, paid holidays, paid time off, medical, dental, vision, life, and accidental insurance, short-term and long-term disability, employee assistance plan, and tuition assistance. Subject to eligibility, terms, and conditions.

Pay

The pay range is $21-$24 per hour.

Schedule

Details on the work schedule are not specified in the job posting.

Physical Requirements

• Ability to sit or stand for extended periods of time.
• Noisy work environment.
• Required to wear Personal Protective Equipment (PPE) when working on the manufacturing floor, including eye, ear, and foot protection.

Why Choose Sonaca North America?

We take care of our people with a 401(k) retirement savings plan with a percentage company-match contribution, competitive wages, paid holidays, paid time off, medical, dental, vision, life, and accidental insurance, short-term and long-term disability, employee assistance plan, and tuition assistance. We also offer a wellness program and are an equal employment opportunity/ disability/veterans employer.

Notice on Fraudulent Job Offers

It has been brought to our attention that there have been instances of fraudulent job offers purporting to be from Sonaca North America and/or its affiliates. These fraudsters may request sensitive personal and financial information and ask for financial commitments from candidates as a pre-employment requirement. If you believe you have been a victim of a fraudulent job offer concerning Sonaca North America, please email info@sonaca-na.com.