Delivery Coordinator

About the role

The Delivery Coordinator (Delco) is responsible for ensuring the timely delivery of products and communicating statuses and delivery plans to Customer Service Representatives and the Delivery Assurance Manager. They serve as the main point of contact for internal customers.

Responsibilities

• Coordinate and direct internal and external customer orders through the manufacturing process.
• Respond to delivery-related or product-related inquiries as needed, including direct communication with plant operations, shipping, and quality.
• Daily engage with the Delivery Assurance Manager to identify delivery risks, barriers, and status.
• Identify and participate in resolution of process flow routes to improve efficiency and reduce costs.
• Maintain delivery schedules to ensure timely completion (e.g., horse blankets, LOB, etc.), and communicate clear and timely status through tools to upstream customers.
• Work closely with site operations to ensure stable workflow of orders, priorities, and stock management (e.g., stable workflow, work order issues, holds).
• Schedule production when necessary, using site scheduling tools to set clear scheduling, adhering to capacity and specific site limitations.
• Work closely with the Master Schedulers, Materials Managers, and Central Planning Manager to ensure timely release and correct flow of production orders.
• Participate in cross-functional discussions in delivery clinics to identify root cause and prioritize corrective actions.

Qualifications

• High school diploma or high school equivalency preferred.
• Candidates without a high school diploma or equivalency must take a pre-employment assessment to be considered.
• Minimum of 4 years’ customer service experience in aerospace manufacturing or closely related industry, or a combination of education and experience.
• A minimum of 6 years’ customer service experience in aerospace manufacturing or closely related industry, with a high school diploma or equivalent.
• Education and experiences in manufacturing environment and Bachelor's degree preferred.
• Experience with Microsoft Office; Outlook, Word, Excel, and PowerPoint is required.
• Experience with Access software is desired.
• Experience with practical problem-solving and decision-making using analytical skills.

Skills

• Quality Communication
• Interpretation of information furnished orally, written, and/or diagram form
• Time Management - well organized, possesses the ability to prioritize, maintain focus, and follow through to end of projects
• Customer relationship building
• Works effectively independently and in a team environment

Benefits

• 401(k) retirement savings plan with a percentage company-match contribution
• Competitive wages
• Paid holidays
• Paid time off
• Medical, dental, vision, life, and accidental insurance
• Short-term disability
• Long-term disability
• Employee assistance plan — for access to counseling, consulting, and other community resources
• Wellness program
• Tuition assistance

Pay

$21.00 - $24.00 per hour

Schedule

Not specified