Delivery Coordinator

About the role

The Delivery Coordinator (Delco) is responsible for ensuring the timely delivery of products and communicating statuses and delivery plans to Customer Service Representatives. They serve as the main point of contact for internal customers.

Responsibilities

• Coordinate and direct internal and external customer orders through the manufacturing process.
• Respond to delivery-related or product-related inquiries as needed, including direct communication with plant operations, shipping, and quality.
• Daily engage with the Delivery Assurance Manager to identify delivery risks, barriers, and delivery status.
• Constantly look for obstacles early, actively working to resolve them, and escalate when necessary.
• Identify and participate in resolution of process flow routes to improve efficiency and reduce costs.
• Maintain delivery schedules to ensure timely completion (e.g., horse blankets, LOB, etc.), and communicate clear and timely status through tools to upstream customers.
• Work closely with site operations to ensure stable workflow of orders, priorities, and stock management (i.e., stagnant WIP, work order issues, holds).
• Schedule production at some sites, using site scheduling tools to set clear schedules, adhering to capacity and specific site limitations.
• Work closely with the Master Schedulers, Materials Managers, and Central Planning Manager to ensure timely release and correct flow of production orders.
• Participate in cross-functional discussions in delivery clinics to identify root cause and prioritize corrective actions.

Key Deliverables

• Update Horse blanket past due + 4 weeks (need to eventually get out 8 weeks): Put jobs on hold (Details, Hardware, Tools, Material).
• Update Coverage Files and LOBs.
• Update BP File/SPI File (Monthly Sales) - Weekly.
• Identify and update critical parts on the shop floor.
• Work with supervisors and leads to ensure jobs are moving.
• Get timelines for critical parts when requested by the CSR team.
• Identify bottlenecks and issues and bring them up to daily OBEYA.
• DELCO will handle internal company calls and update Lean DNA.
• Scrap and Replace Process for Internal Customers.