Delivery Coordinator at Sinclair Marina

About the role

At Sinclair Marina, we are dedicated to providing exceptional service and an unforgettable boat-buying experience. As Delivery Coordinator, you will play a vital role in ensuring smooth and professional boat deliveries, from preparing and staging boats to delivering them on-site and off-site. This is a great opportunity to learn valuable skills in customer service, marine operations, and hands-on boat handling. If you're passionate about boating, hands-on work, and customer satisfaction, this role is for you.

Working closely with the Sales team, you’ll support day-to-day operations and ensure customers have the knowledge and confidence to enjoy their new boat. With a proactive mindset and a focus on customer service, you’ll help create memorable experiences that drive customer satisfaction. As a Delivery Coordinator, you’ll also have the opportunity to engage in boat sales when needed, utilizing your product knowledge to assist customers and support the sales process—further developing your communication and sales skills.

Responsibilities

• Deliver sold boats to customers (on-site and off-site), conducting thorough customer training on boat features, motors, trailers, and accessories. Provide guidance on service schedules, safe boating practices, and answer customer inquiries.
• Unload new boats, conduct check-in processes, and carefully inspect for warranty or shipping damage.
• Install minor components such as windshields, batteries, Bimini tops, seat cushions, fish finders, and other minor mechanical installations.
• Transfer boat inventory between store locations and ensure all displayed inventory is clean, organized, and ready for customer viewings.
• Assist the sales team by engaging with customers in the showroom and at events, demonstrating in-depth product knowledge and upselling aftermarket accessories.
• Engage directly with customers to help close boat sales by using your product expertise to assist in the sales process.
• Answer phones, respond to emails, greet customers, and maintain a professional sales environment through daily housekeeping and organization.
• Use our CRM system to manage customer interactions, boat inventory, etc.
• Stay up to date on our boat brands and industry trends through manufacturer-provided training materials, and confidently demonstrate boat features to customers.
• Assist with floorplan audits and monthly checks for both new and used boats.
• Represent the dealership at special events, boat shows, and off-site locations, helping to plan, set up, and execute event activities.
• Perform any additional duties assigned for success.

Requirements

• High school diploma or equivalent.
• Familiarity with boats, boating safety, and basic mechanics.
• Some exposure to towing or trailering boats, or a willingness to learn.
• Ability to perform physical tasks and minor installations.
• Strong customer service, communication, and presentation skills.
• Proficient in Microsoft Office and basic math/problem-solving.
• Team-oriented, adaptable, and able to multitask in a fast-paced environment.
• Valid driver's license with a clean MVR, background check, and drug screening.

Preferred Qualifications

• Experience operating tractors, forklifts, or other heavy equipment.
• Sales experience or a strong interest in sales.
• Familiarity with CRM systems and/or basic administrative tasks.
• Understanding of boat mechanics, electronics, and maintenance.

Travel Requirements

This position may involve occasional travel across the Southeast to deliver boats using a company vehicle.

Working Conditions

• Performs work both indoors and outdoors in varying weather conditions.
• Moves up to 50 pounds and performs tasks requiring physical exertion.
• Transports boats and maneuvers them in, on, and out of the water.
• Traverse docks and uneven terrain.
• Operates boats, motorized vehicles, tractors, small handheld power tools, and other equipment.
• Uses computers and other office equipment.

Pay

The anticipated pay for this position is $12.00-$13.00, hourly. In addition to your base pay, you will earn commissions on boat deliveries as well as protective product applications. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location.

Benefits

• Medical, dental, and vision coverage.
• Paid vacation.
• 401k (up to 4% match).
• Health Savings Account (with company contribution).
• Wellbeing program.
• Product purchase discounts.

Details about our benefits can be found here.