Delivery Coordinator

About the role

The Delivery Coordinator oversees internal and external customer orders throughout the manufacturing process, ensuring accurate scheduling, timely delivery, and clear communication across operations, shipping, quality, and planning teams. This role actively identifies and removes delivery obstacles, supports continuous improvement of process flows, and maintains a stable workflow of production orders and inventory.

Responsibilities

• Coordinate and direct internal and external customer orders through the manufacturing process, ensuring accuracy and on-time delivery.
• Respond to delivery-related and product-related inquiries as needed, including direct communication with plant operations, shipping, and quality teams.
• Engage daily with the Delivery Assurance Manager to identify delivery risks, barriers, and overall delivery status.
• Proactively identify potential obstacles early in the process, work actively to resolve impediments, and escalate issues when necessary.
• Maintain delivery schedules, including tools such as horse blankets and line-of-balance (LOB), to ensure timely completion of orders.
• Communicate clear and timely delivery status updates to upstream customers using established tools and reporting methods.
• Work closely with site operations to ensure a stable workflow of orders, priorities, and stock management, including addressing stagnant work-in-progress (WIP), work order issues, and holds.
• Collaborate directly with Master Schedulers, Materials Managers, and Central Planning to support accurate planning and execution of production orders.
• Identify and direct the resolution of process flow routes to improve efficiency and reduce costs across the manufacturing process.
• Participate in cross-functional delivery clinics to identify root causes of delivery issues and help prioritize corrective actions.
• Support order management activities, including tracking orders, monitoring production control, and coordinating inventory and shipping requirements.
• Use ERP systems and Excel to track orders, delivery status, and production metrics, ensuring data accuracy and timely updates.
• Build and maintain strong customer relationships by providing clear communication, reliable follow-up, and responsive support.
• Effectively present information and respond to questions in one-on-one and group environments, both internally and with customers.
• Apply practical problem-solving and decision-making skills to resolve delivery, scheduling, and process flow issues in a manufacturing environment.

Requirements

• Minimum of 1+ year of administrative experience (excluding call center environments).
• Order management experience in a manufacturing or similar environment.
• Background in a manufacturing environment, preferably within aerospace or a closely related industry.
• Experience with production control, inventory, and shipping and receiving processes.
• Proven understanding of process flows, lead times, and lean principles in a manufacturing environment.
• Knowledge of production control functions and how they support overall manufacturing operations.
• Ability to interpret information furnished orally, in writing, and in diagram form.
• Strong time management skills, including the ability to prioritize, stay organized, maintain focus, and follow tasks through to completion.
• Demonstrated ability to build and maintain customer relationships.
• Ability to work effectively both independently and as part of a cross-functional team.
• Capable of practical problem solving and decision making using analytical skills.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• ERP system experience and Excel-based tracking for orders and production data.
• Effective verbal and written communication skills, including presenting information and responding to questions in one-on-one and group settings.
• Technical aptitude and understanding of machinery and shop floor terminology.
• Ability to learn each product line’s capabilities and limitations.
• Ability to sit or stand for extended periods of time.
• Ability to occasionally lift and move up to 10–50 pounds.
• Comfort working in noise levels ranging from quiet to extremely loud and wearing required personal protective equipment.

Qualifications

• High school diploma or high school equivalency preferred; candidates without a high school diploma or equivalency may be required to complete a pre-employment assessment.
• Associate’s degree (A.A.) or equivalent from a two-year college in business, engineering, or materials management required with a minimum of 4 years of customer service experience in aerospace manufacturing or a closely related industry; or a high school diploma or equivalent with a minimum of 6 years of customer service experience in aerospace manufacturing or a closely related industry.
• Bachelor’s degree and prior manufacturing background preferred.
• Experience in aerospace manufacturing or a closely related industry.
• Experience using Microsoft Access software is desired.
• Demonstrated quality communication skills, including clear, concise, and professional interactions with internal and external stakeholders.
• Experience participating in cross-functional discussions to identify root causes and implement corrective actions.
• Interest in growing into roles such as scheduling, operations, production control, or commercial functions.
• Comfort working in a highly cross-functional environment with exposure to multiple departments and processes.

Work Environment

This is a full-time, onsite role based in a manufacturing facility, with work primarily conducted on the production floor alongside operations and production teams rather than solely at a desk. Typical schedules include shifts such as 5:30 a.m. to 2:00 p.m. or 6:30 a.m. to 3:00 p.m., and candidates should be comfortable with either schedule as needed. The environment includes varying noise levels, ranging from quiet office areas to extremely loud manufacturing zones. The role requires regular presence on the shop floor, interaction with machinery, and close coordination with operations, production, materials, and planning teams. Personal Protective Equipment (PPE), including eye, ear, and foot protection, is required when working on the manufacturing floor.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan, Life Insurance, Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).