Delivery Coordinator

About the role

The Delivery Coordinator serves as the key link between Sales and Service, ensuring a seamless preparation and delivery process for all new and used RVs. This role delivers a consistently exceptional and professional experience for every guest, from the point of sale through the completion of delivery.

Responsibilities

• Customer Experience & Delivery
  • Guide new owners through the delivery process while promoting accessories and supplies that enhance their camping experience.
  • Ensure a thorough and professional RV demonstration occurs for every new owner.
  • Perform final quality inspection prior to delivery.
  • Introduce guests to the Service Advisor team and schedule their first service appointment.
  • Follow up with guests within 24 hours of delivery to confirm satisfaction and encourage survey participation.
• Work Order & Coordination
  • Create and manage all work orders for preparation and delivery, ensuring accuracy and compliance with PDI Menu billing guidelines.
  • Create and submit all “Owed to Customer” work orders using the approved process and turn them over to External Advisors for completion.
  • Track all work orders through completion and final billing.
  • Attend the daily 2.3.8. meeting to provide delivery updates on all sold units (SA).
  • Communicate proactively with Sales and F&I Managers regarding any potential delivery delays.
  • Monitor shop workload to coordinate spot deliveries as needed.
• Lot Preparation & Trade-Ins
  • Oversee lot preparation for all new RVs, ensuring each is prepped, warranty work completed, and ready for immediate delivery.
  • Create work orders for all trade-ins (inspection and reconditioning) and perform quality control upon completion.
• Sales Process Engagement
  • Confirm delivery date and time with Sales.
  • Review all sale inclusions for accuracy.
  • Ensure delivery-day expectations are clearly communicated to each customer.
• Administrative & Other Duties
  • Maintain accurate delivery documentation, including keys, owner’s manuals, warranties, and paperwork.
  • Perform additional administrative duties and other essential tasks as assigned.

Requirements

• Minimum one year of customer service experience preferred
• Strong communication skills, verbal and written
• Excellent organization and follow-up abilities
• Proficient computer and multitasking skills
• Strong independent problem-solving ability
• Ability to follow department procedures and policies
• Excellent customer relations and clerical accuracy
• Valid driver's license preferred

Pay

A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $40,000 - $65,000 or more. This is a commission-based role with uncapped commissions.

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• Discounts
• Paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• On-the-job training opportunities
• Comprehensive benefit package including medical, dental, and vision (for full-time associates)
• Access to dental & vision coverage (for part-time associates)