Delivery Coordinator

Job description

In this role, you will serve as a primary point of contact for customers, responding to phone calls and email inquiries throughout the day. You will verify customer information to ensure accurate quote creation, utilizing electrical and mechanical drawings, SAP, and equipment history data. Responsibilities include preparing parts and tooling quotes, following up on open quotes, and identifying opportunities to upsell. You will also manage part returns and cross-train in warehouse operations to support overall business needs. Additionally, you will participate in a rotational schedule to cover office shifts, maintain accurate lead times within the material requirements planning (MRP) system, and proactively communicate order status updates to customers. This role requires identifying and reporting any issues that may impact business operations to the Parts Manager, along with recommending improvements, and performing other duties as assigned by management.

Job requirements

• Experience in using SAP application preferred
• Computer proficiency required (i.e., Microsoft Office – Word, Excel and Outlook, Teams, etc.) at least one year
• Technical, mechanical, electrical, aptitude is a plus
• Ability to demonstrate clear attention to detail
• High school diploma or GED required
• Associate degree preferred

We offer

• Flextime policy
• Paid Time Off (PTO) that can be used as it’s accrued
• Paid Holidays effective date of hire
• Medical insurance (i.e., three plans available, PPO, HMO*, and PPO with HSA) effective date of hire
• Dental care
• Vision care
• 100% Voortman USA LLC paid life insurance
• Additional voluntary life insurance option
• 100% Voortman USA LLC paid short-term disability
• 50/50 premium split between Voortman USA LLC and employee for long-term disability (i.e., LTD)
• 401K plan available with Company contribution

About Voortman

Join Voortman
As part of a global organization headquartered in the Netherlands with more than 750 employees worldwide, Voortman offers the opportunity to collaborate across international teams, gain exposure to global expertise, and build a career within a well-established and innovative leader in the steel processing industry.
Having recently moved into our new, state-of-the-art production facility and offices, Voortman is entering an exciting new phase of growth in the United States. This milestone reflects our ongoing commitment to expanding our presence across North America, enhancing our capabilities, and delivering even greater value to our customers. As we scale our operations, we are rapidly growing our team and actively seeking talented, driven individuals who are eager to contribute to a dynamic and forward-thinking organization. This is a unique opportunity to join Voortman at a pivotal moment and play a key role in shaping the future of our U.S. operations.

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