Delivery Coordinator

Camping World · Nashville, TN · 2 wk ago

On-siteDistribution$40k–$65k/yrFull-time

About the role

Camping World is seeking a Delivery Coordinator to join our growing team. The role serves as the key link between Sales and Service, ensuring a seamless preparation and delivery process for all new and used RVs.

Responsibilities

Customer Experience & Delivery Guide new owners through the delivery process while promoting accessories and supplies that enhance their camping experience.
Ensure a thorough and professional RV demonstration occurs for every new owner.
Perform final quality inspection prior to delivery.
Introduce guests to the Service Advisor team and schedule their first service appointment.
Follow up with guests within 24 hours of delivery to confirm satisfaction and encourage survey participation.
Create and manage all work orders for preparation and delivery, ensuring accuracy and compliance with PDI Menu billing guidelines.
Create and submit all “Owed to Customer” work orders using the approved process and turn them over to External Advisors for completion.
Track all work orders through completion and final billing.
Attend the daily 2.3.8. meeting to provide delivery updates on all sold units (SA).
Communicate proactively with Sales and F&I Managers regarding any potential delivery delays.
Monitor shop workload to coordinate spot deliveries as needed.
Oversee lot preparation for all new RVs, ensuring each is prepped, warranty work completed, and ready for immediate delivery.
Create work orders for all trade-ins (inspection and reconditioning) and perform quality control upon completion.
Confirm delivery date and time with Sales.
Review all sale inclusions for accuracy.
Ensure delivery-day expectations are clearly communicated to each customer.
Maintain accurate delivery documentation, including keys, owner’s manuals, warranties, and paperwork.
Perform additional administrative duties and other essential tasks as assigned.

Requirements

Minimum one year of customer service experience preferred
Strong communication skills, verbal and written
Excellent organization and follow-up abilities
Proficient computer and multitasking skills
Strong independent problem-solving ability
Ability to follow department procedures and policies
Excellent customer relations and clerical accuracy
Valid driver's license preferred

Qualifications

For the role, you should have:

Experience in a similar role
Proven ability to handle multiple tasks simultaneously
Strong attention to detail
Ability to work independently and as part of a team
Knowledge of RV industry practices and regulations

Skills

Customer service skills
Communication skills
Organizational skills
Computer proficiency
Problem-solving skills

Benefits

The benefits package includes:

Paid Time Off
401(k)
Employee Assistance Program
Good Sam Roadside Assistance
Discounts
Paid parental leave (if eligible)
Tuition Reimbursement (if eligible)
On-the-job training opportunities

Pay

A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $40,000 - $65,000 or more. This is a commission-based role with uncapped commissions.

Schedule

Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more!

Application Instructions

To apply, please visit: www.mycampingworldbenefits.com

Equal Opportunity Employer

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.