Deductions Analyst

Key Responsibilities

• Review, research, and resolve customer chargebacks and deductions across multiple systems and portals in a timely and accurate manner
• Submit disputes, manage follow-ups, and re-disputes to maximize revenue recovery
• Ensure compliance changes and updates made by customers are communicated in a timely manner
• Track and reconcile payments related to chargebacks, deductions, and overages
• Validate deductions tied to trade promotions, MDF, co-op, and other customer programs by reconciling customer claims against approved amounts, accruals, and program terms
• Support timely and accurate revenue recognition
• Gather and compile required documentation from internal systems and external portals to support disputes
• Strengthen dispute submissions to improve recovery success rates
• Partner with Sales, Finance, Operations, and Warehouse teams to investigate shipment, fulfillment, pricing, and billing discrepancies, and to resolve customer disputes at the source
• Communicate issues, escalations, and trends to management and stakeholders
• Identify trends and recurring issues across deductions, chargebacks, customers, and locations
• Investigate root causes and recommend process improvements that reduce future deduction volume, shorten dispute cycle time, and protect margin
• Support documentation and continuous improvement of workflows and processes

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or a related field; or equivalent professional experience considered in lieu of a degree
• 3+ years of direct experience managing chargebacks, deductions, or AR in a high-volume environment (CPG, retail, or e-commerce experience — including Amazon, Walmart, Target, Costco, or similar retailer chargebacks — strongly preferred)
• Working knowledge of chargebacks, deductions, accruals, and GL alignment, including how trade promotions, co-op/MDF, and rebate programs flow through revenue, cost of sales, and gross-to-net reporting
• Strong analytical and problem-solving skills with the ability to exercise independent judgement, investigate financial discrepancies, and resolve complex issues with minimal supervision
• Advanced Microsoft Excel skills (pivot tables, lookups, large-dataset analysis) and hands-on experience with ERP and deduction-management platforms; NetSuite and High Radius strongly preferred, plus retailer portals (SPS Commerce, Vendor Central, Retail Link, or similar)
• Ability to work across multiple systems, prioritize competing demands, and manage a high volume of transactions while maintaining accuracy and meeting deadlines
• Familiarity with retailer compliance requirements (routing guides, ASN/EDI, OTIF) and a track record of owning recovery outcomes
• Strong communication skills with the ability to collaborate effectively across internal teams and external partners