Deduction Analyst

Benefits

• Medical, dental, short and long-term disability, AD&D, and life insurance
• Matching 401(k) plan
• Unlimited sick time
• Paid time off and holiday pay
• Free access to fitness center if in WHQ
• Access to on-site day care operated by Bright Horizons
• Company store
• Campbell’s Cares program matching employee donations and/or volunteer activity up to $1,500 annually
• Employee Resource Groups to support employees

What You Will Do

• Lead Root Cause Analysis & Resolution
• Investigate and resolve complex non-trade unsaleable deductions
• Identify systemic drivers and provide actionable insights
• Escalate and partner across Supply Chain, Sales, and Finance to resolve issues
• Own high-priority and escalated deductions from Accenture and external partners
• Drive Process Improvement & Standardization
• Identify opportunities to reduce defects, improve outcomes, and streamline processes
• Partner cross-functionally to implement scalable, sustainable solutions
• Manage Third-Party Operations
• Provide direction to Accenture deduction analysts to ensure proper escalation of issues, adherence to policies and processes, and clear communication of barriers to resolution
• Translate operational challenges into meaningful reporting for stakeholders
• Build Cross-Functional Partnerships
• Collaborate with Logistics, Supply Chain, Order Management, Sales, and Finance teams to develop strong relationships and accelerate resolution and improve end-to-end processes
• Own Customer Portfolio & Value Recovery
• Manage a portfolio of customers with accountability for deduction resolution and recovery
• Validate, dispute, and recover invalid deductions in partnership with Supply Chain
• Coordinate with offshore analysts for efficient case management
• Deliver Insights & Cost Reduction Opportunities
• Analyze deduction trends and cost drivers
• Provide data-driven insights to enable proactive improvements
• Support Broad Deduction Activities
• Validate, clear, or dispute unsaleable deductions, returns and recall deductions, and partner brand promotions and pricing-related deductions

Additional Responsibilities

• Own unsaleables balances and drive timely resolution through SAP analysis and coordination
• Perform deep root cause analysis to identify recurring issues and improvement opportunities
• Build strong stakeholder relationships and provide visibility into deduction balances
• Support projects, policies, and change initiatives to enhance operational effectiveness