Dedicated Console Operator HQ (70328)

Job Opportunity: Dedicated Console Operator Position

Inter-Con Security Systems, Inc., a leading US-owned security company, is seeking a Console Operator to join their team in a dynamic role, reporting to Site Security Management. The Console Operator will handle both emergency and non-emergency situations with precision, maintain site safety protocols, and contribute to a secure environment at client sites.

Key Responsibilities

• Perform Emergency Dispatch and Recording Coordinator duties as per the Site's Emergency Response Plan.
• Direct security personnel during both emergent and non-emergent situations.
• Dispatch, communicate, and relay crucial information to the appropriate personnel, especially in high-stress scenarios.
• Monitor and respond to site alarm systems, including fire alarms, access control, and intrusion systems.
• Implement emergency protocols such as evacuation and sheltering during fire alarm events.
• Maintain accurate logs and official records related to assigned duties.
• Communicate with external agencies when necessary.
• Advise management on emergent and non-emergent situations.
• Maintain professionalism in all situations, including high-pressure emergencies.
• Participate in site-specific training, fire, and safety exercises.
• Uphold integrity and professionalism in all aspects of the role.
• Complete AIMS reports and ensure the proper administration of the hot work permit process.

Minimum Qualifications

• A high school diploma or equivalent.
• Previous dispatcher or console operator experience, or 1 year of Security experience at GM.
• A general understanding of security operations and interest in learning dispatch operations.
• Strong problem-solving skills with the ability to work independently.
• Exceptional customer service, organizational, and multitasking abilities.
• Excellent verbal and written communication skills.
• The ability to make quick, decisive actions in emergency situations.
• The ability to interact effectively with individuals at all levels and across diverse cultures.
• A team-oriented approach with the ability to make sound judgments.
• Proficiency in Microsoft programs and common console operation equipment.

Preferred Experience

• 2+ years of public sector dispatch or emergency operations center experience.
• 2+ years of verifiable data center security experience.
• 3+ years of verifiable private/corporate security experience.

Physical And Mental Requirements

• Ability to physically respond to emergency situations, including carrying out duties in stressful and high-pressure environments.
• Must maintain a professional and ethical demeanor, providing courteous interaction with all employees and visitors.

Additional Information

Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups. Veterans interested in a rewarding career among a team that holds an affinity for those who served as well as values their success and growth within the organization are encouraged to visit www.icsecurity.com/careers/ for more information.