CONSOLE OPERATOR

POSITION SPECIFIC DUTIES

• Answers incoming calls, screens and forwards as appropriate.
• Provide friendly competent customer service on the telephone and in person with staff, patients, medical staff, peers, administrators and other customers.
• Answer and process all incoming calls from X-tend Phone System in a timely manner.
• Maintain accurate directory information.
• Shares information changes or messages concerning On-Call schedule with fellow operators.
• Maintain department equipment, which includes Consoles, PC, handsets, headsets, maintains and clean workstation at the end of each shift, logging off any console not in use.
• Follow hospital and department policies & procedures/ safety policies & procedures.
• Maintains professional attitude and appearance; wears nametag.
• Attends assigned classes and meetings reads assigned material.
• Announce all codes/ Monitor all alarms code blue, code red, triage.
• Maintain list of house staff and location, maintain patient name and location, list on-call staff for evening, night and weekend duty.
• Operate overhead paging system, use personal pager when available.
• Answer all incoming calls from X-tend Phone System, and route to various Departments.
• Transfer interoffice telephone calls, set up conference calls.
• Provide service for the deaf by using TDD phone.

QUALIFICATIONS/JOB REQUIREMENTS

• High school diploma or equivalent
• One year experience as a console/switchboard operator with 10 or more incoming lines preferred
• Experience in a Hospital setting preferred
• Experience in a Corporate setting may be considered