Senior Console Operator

About the role

Important Application Submission Information
In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Sunday, July 12, 2026

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Responsibilities

• Help identify, assess, and respond to security events across Duke Energy’s operational footprint.
• Serve as a first point of contact for security events and help determine the appropriate response based on available information, threat indicators, and company procedures.
• Use sophisticated security systems and technologies for intrusion analysis, event detection, video analytics, access control monitoring, and incident management.
• Prepare, review, and maintain accurate reports related to alarms, investigations, incidents, and operational activities.
• Support Console Operators by providing decision support, guidance, and situational awareness during routine and emergency operations.
• Maintain situational awareness and monitor incoming threat streams and suspicious activity to identify potential risks at or near company facilities.
• Collaborate with corporate investigators, law enforcement, government agencies, and internal stakeholders to support timely and appropriate security response.
• Manage emergency notification procedures in alignment with company response plans and established protocols.
• Support regulatory compliance activities related to access control systems and security operations.
• Conduct or support planned and unplanned Unmanned Aerial Systems missions, including pre-mission planning, flight notifications, risk assessments, briefings, debriefings, and post-mission reporting.
• Provide shift leadership, support workplace standards, and contribute to procedure updates, coaching opportunities, and continuous improvement across the team.

Qualifications

• High School/GED degree + 3 years related work experience
• Associates degree in Criminal Justice + 5 years related work experience (preferred)
• Federal Aviation Administration (FAA), Part 107, Remote Pilot Certificate, within 6 months (preferred)

Skills

• Strong written and verbal communication skills
• Experience in a security operations center, dispatch environment, law enforcement, regulatory, emergency response, or critical infrastructure setting
• Working knowledge of physical access control systems, CCTV, case management tools, Microsoft Office, public incident monitoring tools, or similar applications
• Ability to assess facts, conduct basic information gathering, and support sound decision-making during time-sensitive situations
• High level of integrity, discretion, and professionalism when handling confidential information and interacting with customers, employees, and external partners
• Strong multitasking skills, including the ability to navigate multiple systems while maintaining clear communication and meeting performance expectations
• Experience with Unmanned Aerial Systems or drone operations (preferred)

Benefits

Onsite Mobility Classification – Work will be performed at a company facility.
Office, shift work
Willingness to work in an environment that requires 100% phone/computer-based customer interaction
Ability to work a flexible work schedule as described in the General Job Information section

Pay

Competitive pay and benefits

Schedule

Shift work