Dealership Service Advisor - Dave Smith Motors Inc.

About the role

Schedule service appointments. Obtain customer and vehicle data prior to arrival when possible. Greet customers in a timely, friendly manner. Provide a complete and accurate written cost estimate for labor and parts. Establish "promised time." Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed. Test-drive the vehicle or refer to the test technician as necessary. Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus. Maintain a dealership-prescribed standard for "hours per customer repair order written." Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc. Follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Requirements

• High school diploma or the equivalent
• Ability to read and comprehend instructions and information
• Two years of experience in a dealership position
• General knowledge of vehicle mechanical operations
• Must have 2–3 years prior dealership service experience
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Qualifications

• ASE certification preferred
• Sales experience preferred
• Professional personal appearance
• Excellent oral and written communication skills

Benefits

• Medical, dental, vision, HSA, 401k, and PTO
• Special benefits to purchasing and leasing a car
• Personal Automotive Concierge Service
• Award-winning training (Training Magazine Top 125 and Brandon Hall Awards)
• Commitment to developing and promoting within the company
• Peer-to-peer teamwork and recognition
• Lowest turnover in the industry

Pay

Annual Salary Range: $75,000 to $120,000/year