Dealership Service Advisor - Frontier Leasing and Sales Dave Smith Motors // Coeur d'Alene, ID

Schedules service appointments.

• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time."
• Checks on progress of repair throughout the day.
• Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drives the vehicle or refers to the test technician as necessary.

Maintain Customer Satisfaction Index rating.

• Maintains a dealership-prescribed standard for “hours per customer repair order written."

Advise customers on vehicle care.

• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.

Understand and follow regulations.

• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.

Follow company safety policies.

• Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.

Qualifications:

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.

Additional Information:

• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.