Dealer/Dual Rate Supervisor

About the role

Provides direct and general supervision to Table Games staff in order to ensure effective and efficient gaming operations. Creates and ensures dealers are providing an entertaining and energetic atmosphere while maintaining game security and developing customers.

Responsibilities

• Staff, schedule, evaluate, train, develop, monitor and lead team members in a manner that maintains a positive employee‑relations culture.
• Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.
• Motivate and supervise staff to ensure they receive adequate guidance and resources to accomplish departmental and guest‑service objectives.
• Assist with procedures, train, schedule and evaluate team members in accordance with company and departmental directives, policies and procedures.
• Maintain continuous awareness of all Table Games activity within assigned sections; report any suspected irregular or illegal gaming practices to the Table Games Assistant Shift Manager to preserve table integrity.
• Evaluate guest play and extend complimentary services to support extended play.
• Resolve customer and employee complaints.
• Ensure opening and closing procedures for Table Games are followed according to established guidelines.
• Maintain awareness of each game’s player limits, special customers, wins/losses, and dealer performance.
• Perform other duties as assigned by management.

Qualifications

• Must be able to obtain and maintain a valid gaming license.
• Demonstrated knowledge of various Table Games and prior Table Games supervisory experience.
• Excellent verbal and written communication skills.
• Professional, neat, and well‑groomed appearance.
• Ability to work varied shifts, including weekends and holidays.
• Physically mobile; able to stand or walk for 8‑12‑hour shifts.
• Excellent guest service and communication abilities.
• Capable of working in environments with dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds, and air‑quality challenges.
• Consistently present a professional appearance and demeanor.
• Regular and punctual attendance is required.