Data Center Technician, Deployment and Support, Public Sector

About the role

Google Public Sector brings the magic of Google to the mission of government and education with solutions purpose-built for enterprises. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.

Responsibilities

• Understand and support capacity deployment, including build milestones and timelines.
• Install and configure specialty hardware including servers, networking equipment, and cooling infrastructure.
• Perform hardware maintenance, including part replacement and cable installation, following defined processes.
• Utilize software tools for job functions, including inventory management and OS configuration/troubleshooting.
• Contribute to the creation and enhancement of documentation for new platforms and support activities.

Requirements

• Must be a US Citizen to meet customer and compliance requirements, including potential access to classified information.
• Minimum qualifications: Bachelor's degree or equivalent practical experience.
• 4 years of experience with network protocols and diagnosing and troubleshooting operating systems, computer hardware and server hardware.
• Experience with assembly of mechanical or electrical systems, or performing component-level repairs and troubleshooting on technical equipment.
• Ability to lift/move 50lb (23kg) of equipment as required and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
• Active US Government Top Secret/Sensitive Compartmentalized Information (TS/SCI) security clearance with Polygraph.

Qualifications

• Preferred qualifications: Experience collaborating and partnering with teams.
• Experience with networking protocols and performing component-level repairs on IT equipment.

Skills

• Strong customer focus and meticulous attention to detail.
• Maintain clear Service Level Objectives (SLOs) and contribute to their enhancement through continuous improvement feedback.
• Direct interaction with an upcoming program and navigate a high degree of ambiguity.
• Up to 33% travel as needed.
• Work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.

Benefits

US: $122000 - $173000 (USD) + 15% bonus target + equity + benefits