Data Center Technician, Data Center Operations
Amazon Web Services (AWS) · Frederick, MD · 4 wk ago
ConsultingFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content.
We need to parse the description.
Key content:
- Overview: AWS Infrastructure Services description, team, etc. Could be "About the role" maybe.
- Responsibilities: list of duties: performing server rack installations, hardware break-fix, troubleshooting network issues, responding to operational incidents, escalating, serving as primary contact, on-call duties, scheduled maintenance, change management, contributing to documentation, process improvement, helping train/onboard new team members.
- Also "Primary responder responsibilities may require evening, weekend, holiday, and/or night work". That's maybe part of responsibilities.
- Also "Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license". That's also responsibilities.
- Also "All Physical Requirements Are Expected With Reasonable Accommodations" list: lift up to 40 lbs, group lifts 41+, work 24/7, cramped/elevated/noisy, bending/lifting/stretching/reaching/standing/walking up to 8+ hours, ascending/descending ladders, stairs, gangways.
- Also "NOTE: Amazon is not able to provide sponsorship...". That's maybe not needed (legal). Remove boilerplate.
- "NOTE: If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region...". Also maybe legal.
- "Key job responsibilities" list again similar.
- "SECTION: A day in the life" repeated content.
- "About The Team" with subsections: Why AWS, Diverse Experiences, Work/Life Balance, Inclusive Team Culture, Mentorship and Career Growth. Those could be part of "About the role" or maybe separate sections like "About the team". But instructions: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings.
Thus:
- About the role: include overview of AWS Infrastructure Services, team description, mission, inclusive culture, etc. Could combine "About The Team" subsections.
- Responsibilities: list duties.
- Requirements: basic qualifications: 2+ years hardware troubleshooting, 1+ years networking, high school diploma.
- Qualifications: preferred qualifications: experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
- Skills: maybe not explicitly listed; could infer from responsibilities: hardware/network repair, documentation, problem solving, communication, prioritization, etc. But we should not invent. If not explicit, we should not create Skills section unless posting actually states them. The posting does not have a separate "Skills" heading. It mentions "Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success." That's a skill list. Also "All Physical Requirements...". So we could include Skills section with those items.
- Benefits: posting mentions "Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching." Also maybe other benefits not listed. So we can include Benefits section with those.
- Pay: posting includes "The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers...". Then later: "USA, MD, Frederick - 27.98 - 48.99 USD hourly". So we have pay range. So include Pay section with that.
- Schedule: posting mentions shift work days/nights/weekends/holidays, primary responder rotation requiring evening, weekend, holiday, night work, 24/7 environment. So we can include Schedule section.
We must not include boilerplate like EEO, legal, etc. Also remove duplicated lines.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep specifics like lift 40 pounds, group lifts 41+, etc.
We must not repeat job title as heading. Do not put Job ID/requisition numbers as headings.
We must output only HTML fragment, no /, no markdown fences.
Thus produce something like:
heading and then content.
For lists, use
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content.
We need to parse the description.
Key content:
- Overview: AWS Infrastructure Services description, team, etc. Could be "About the role" maybe.
- Responsibilities: list of duties: performing server rack installations, hardware break-fix, troubleshooting network issues, responding to operational incidents, escalating, serving as primary contact, on-call duties, scheduled maintenance, change management, contributing to documentation, process improvement, helping train/onboard new team members.
- Also "Primary responder responsibilities may require evening, weekend, holiday, and/or night work". That's maybe part of responsibilities.
- Also "Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license". That's also responsibilities.
- Also "All Physical Requirements Are Expected With Reasonable Accommodations" list: lift up to 40 lbs, group lifts 41+, work 24/7, cramped/elevated/noisy, bending/lifting/stretching/reaching/standing/walking up to 8+ hours, ascending/descending ladders, stairs, gangways.
- Also "NOTE: Amazon is not able to provide sponsorship...". That's maybe not needed (legal). Remove boilerplate.
- "NOTE: If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region...". Also maybe legal.
- "Key job responsibilities" list again similar.
- "SECTION: A day in the life" repeated content.
- "About The Team" with subsections: Why AWS, Diverse Experiences, Work/Life Balance, Inclusive Team Culture, Mentorship and Career Growth. Those could be part of "About the role" or maybe separate sections like "About the team". But instructions: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings.
Thus:
- About the role: include overview of AWS Infrastructure Services, team description, mission, inclusive culture, etc. Could combine "About The Team" subsections.
- Responsibilities: list duties.
- Requirements: basic qualifications: 2+ years hardware troubleshooting, 1+ years networking, high school diploma.
- Qualifications: preferred qualifications: experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
- Skills: maybe not explicitly listed; could infer from responsibilities: hardware/network repair, documentation, problem solving, communication, prioritization, etc. But we should not invent. If not explicit, we should not create Skills section unless posting actually states them. The posting does not have a separate "Skills" heading. It mentions "Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success." That's a skill list. Also "All Physical Requirements...". So we could include Skills section with those items.
- Benefits: posting mentions "Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching." Also maybe other benefits not listed. So we can include Benefits section with those.
- Pay: posting includes "The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers...". Then later: "USA, MD, Frederick - 27.98 - 48.99 USD hourly". So we have pay range. So include Pay section with that.
- Schedule: posting mentions shift work days/nights/weekends/holidays, primary responder rotation requiring evening, weekend, holiday, night work, 24/7 environment. So we can include Schedule section.
We must not include boilerplate like EEO, legal, etc. Also remove duplicated lines.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep specifics like lift 40 pounds, group lifts 41+, etc.
We must not repeat job title as heading. Do not put Job ID/requisition numbers as headings.
We must output only HTML fragment, no /, no markdown fences.
Thus produce something like:
About the role
... paragraphs ...
Responsibilities
- ... ...
Requirements
- ... ...
Qualifications
- ... ...
Skills
- ... ...
Benefits
- ... ...
Pay
...
Schedule
...
We need to ensure we don't include empty sections. Let's extract content precisely. About the role: combine overview paragraphs: "AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion." Also include "About The Team" subsections: Why AWS, Diverse Experiences, Work/Life Balance, Inclusive Team Culture, Mentorship and Career Growth. Those are also about the team/culture. Could be included in About the role. We'll combine them into a few paragraphs. Responsibilities: list: - Performing server rack installations - Hardware break-fix on various components - Troubleshooting network issues - Responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required - Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors - Performing on-call duties and participating in scheduled maintenance and change management activities - Contributing to documentation and process improvement initiatives based on your analysis of operational issues - Helping to train and onboard new team members - Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided. - Primary responder responsibilities may require evening, weekend, holiday, and/or night work to ensure our global data centers are operating at the highest levels of reliability for our customers. - Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. (maybe skill but also responsibility) - All Physical Requirements Are Expected With Reasonable Accommodations (list physical requirements) maybe under Skills or Requirements? But physical requirements are more like requirements. We'll treat them under Requirements. But we also have a separate "Requirements" section for basic qualifications. We need to avoid duplication. Let's separate: Requirements (basic qualifications): - 2+ years of computer hardware troubleshooting and repair experience - 1+ years of computer networking experience - High school or equivalent diploma Qualifications (preferred): - Experience dealing effectively with customers during problem resolution and operating efficiently under pressure Skills: maybe include: - Work prioritization - Organizational skills - Effective communication - Ability to react quickly - Physical requirements: lift up to 40 pounds; participate in group lifts for 41+ pounds; ability to work in 24/7 environment; work in cramped/elevated/noisy environments; bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day; ascending and descending ladders, stairs, and gangways safely. But physical requirements could also be under Requirements. However the instruction says use sections like Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Physical requirements could be under Requirements or Skills. Since they are not exactly qualifications but more like physical demands, maybe put under Requirements? But we already have basic qualifications. Could add another bullet under Requirements: "Ability to meet physical demands: regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds; work in 24/7 environment; work in cramped/elevated/noisy environments; bending, lifting, stretching, reaching, standing and walking up to 8+ hours a day; ascend/descend ladders, stairs, gangways safely." That seems appropriate. Benefits: Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Also maybe mention "Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits." but that's a link; we can include as part of benefits. Pay: "USA, MD, Frederick - 27.98 - 48.99 USD hourly". Also mention that starting pay based on experience, qualifications, location. Schedule: "You will be required to work shift work that will include days/nights/weekends/holidays." Also "Primary responder responsibilities may require evening, weekend, holiday, and/or night work". Also "This team works in an environment that operates 24/7." Also "Traveling within and outside of regional work area is required." (but travel maybe responsibility). We'll include schedule specifics. Now we need to ensure we don't include boilerplate like EEO, legal, sponsorship notes, GovCloud note, etc. Remove those. Also remove duplicated lines like "A day in the life" repeated. Now produce HTML. We'll need to wrap each section in heading and then content.
For lists, use - items.
For prose, use
.
Let's craft.
About the role paragraph(s): Could be multiple
but we can combine into one
with sentences.
Responsibilities
with each duty.
Requirements with basic qualifications plus physical demands.
Qualifications with preferred qualification.
Skills with work prioritization, organizational skills, effective communication, ability to react quickly.
Benefits with EAP, Mental Health Support, Medical Advice Line, 401(k) matching.
Pay with pay range and note.
Schedule
with shift work details.
Let's write.
Check for any missed substantive info: "All candidates should be willing to work both independently and with a team." That's a skill/responsibility; maybe include under Skills: "Willing to work independently and with a team."
Also "You’ll join a diverse team..." already in About.
Also "You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers." Already in About.
Also "And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion." Already.
Also "This position requires the successful candidate report to a site location." That's a requirement maybe: "Must report to a site location (on-site)." Could add under Requirements.
Also "Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of data centers." Already.
Also "The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations." Could be responsibility.
Also "This position may involve participation in an primary responder rotation, which includes
. Let's craft. About the role paragraph(s): Could be multiple
but we can combine into one
with sentences. Responsibilities
- with each duty.
Requirements
- with basic qualifications plus physical demands.
Qualifications
- with preferred qualification.
Skills
- with work prioritization, organizational skills, effective communication, ability to react quickly.
Benefits
- with EAP, Mental Health Support, Medical Advice Line, 401(k) matching.
Pay
with pay range and note. Schedule
with shift work details. Let's write. Check for any missed substantive info: "All candidates should be willing to work both independently and with a team." That's a skill/responsibility; maybe include under Skills: "Willing to work independently and with a team." Also "You’ll join a diverse team..." already in About. Also "You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers." Already in About. Also "And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion." Already. Also "This position requires the successful candidate report to a site location." That's a requirement maybe: "Must report to a site location (on-site)." Could add under Requirements. Also "Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of data centers." Already. Also "The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations." Could be responsibility. Also "This position may involve participation in an primary responder rotation, which includes