Data Center Technician, DCC Communities
About the role
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.
Responsibilities
Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required.
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
Participating in on-call duties and participating in scheduled maintenance and change management activities.
Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
Helping to train and onboard new team members.
Requirements
Able to lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds.
Regularly bending, lifting, stretching, and reaching.
Standing and walking for up to 8+ hours a day.
Ascending and descending ladders, stairs, and gangways safely and without limitation.
Working in a noisy environment.
Working shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
May be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.
Qualifications
1+ years of computer/server hardware troubleshooting or related IT experience.
Work a flexible schedule including weekends, nights, and holidays.
Skills
Industry-leading technical abilities and demonstrates a breadth of knowledge while engaging other teams when needed to drive resolution, solve problems at their root, and maintain service level agreements through proactive issue detection and reporting.
Benefits
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.
Pay
Salary range for this role starts at $65,000 and goes up to $95,000 annually, depending on experience and qualifications.
Schedule
This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Shifts may include days, nights, weekends, and holidays.