Data Center Technician, DCC Communities
About the role
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.
Responsibilities
Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required.
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
Participating in on-call duties and participating in scheduled maintenance and change management activities.
Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
Helping to train and onboard new team members.
Requirements
Ability to travel to or commute between data center locations as needed.
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
Qualifications
1+ years of computer/server hardware troubleshooting or related IT experience.
Work a flexible schedule including weekends, nights, and holidays.
Skills
Knowledge of network design, protocols and Layer 1/2 troubleshooting.
Associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field (e.g., Computer Science, Networking Engineering).
Benefits
Lump sum stipend will be provided to eligible candidates who relocate for this position.
Pay
Commensurate with experience.
Schedule
Shift work that includes days/nights/weekends/holidays.