Data Center Technician , DCC Communities
About the role
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.
Responsibilities
Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
Performing on-call duties and participating in scheduled maintenance and change management activities
Contributing to documentation and process improvement initiatives based on your analysis of operational issues
Helping to train and onboard new team members
Requirements
Ability to travel to or commute between data center locations as needed
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
Qualifications
1+ years of computer/server hardware troubleshooting or related IT experience
Work a flexible schedule including weekends, nights, and holidays
A high school diploma or equivalent
Knowledge of network design, protocols and Layer 1/2 troubleshooting
An associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field (e.g., Computer Science, Networking Engineering)
Experience in a data center or other critical environment
Skills
Technical abilities
Problem-solving skills
Proactive issue detection and reporting
Benefits
EAP, Mental Health Support, Medical Advice Line
401(k) matching
Pay
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.
USA, GA, Lithia Springs - 27.00 - 48.00 USD hourly
Schedule
This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).