Data Center Technician, DCC Communities
About the role
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.
Responsibilities
Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required.
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
Participating in on-call duties and participating in scheduled maintenance and change management activities.
Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
Helping to train and onboard new team members.
Requirements
Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds.
Bending, lifting, stretching, and reaching.
Standing and walking for up to 8+ hours a day.
Ascending and descending ladders, stairs, and gangways safely and without limitation.
Working in a noisy environment.
Working shifts longer than 8 hours to support 24/7 operations (covering day, mid, and night shifts).
Traveling within and outside of the regional work area is required.
Qualifications
1+ years of computer/server hardware troubleshooting or related IT experience.
A high school diploma or equivalent.
Flexible schedule including weekends, nights, and holidays.
Preferred Qualifications
Knowledge of network design, protocols and Layer 1/2 troubleshooting.
An associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field (e.g., Computer Science, Networking Engineering).
Experience managing work and priorities through a ticketing system.
Experience in a data center or other critical environment.