Data Center Technician, DCC Communities
About the role
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.
Responsibilities
Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services.
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
Participating in on-call duties and participating in scheduled maintenance and change management activities.
Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
Helping to interview, train and onboard new team members.
Requirements
Physical Requirements: Lifting and moving material up to 40 pounds each, working in cramped and/or elevated locations, bending, lifting, stretching, and reaching, standing and walking for up to 8+ hours a day, ascending and descending ladders, stairs, and gangways safely and without limitation, working in an industrial environment, working shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
Qualifications
Key Qualifications: Work a flexible schedule including weekends, nights, and holidays, 18+ months of computer/server hardware troubleshooting or related IT experience, 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair), Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.), Industry standard certifications (CompTIA, CCENT, Network+), Understanding of Linux or similar operating systems, Behavioral interviewing and hiring experience, Experience training and onboarding of new team members.
Skills
Technical Abilities: Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution, show a strong aptitude for troubleshooting and problem solving, solve problems at their root and step back to understand the broader context, maintain service level agreements through the implementation of proactive issue detection and reporting, improve effectiveness through process innovation.
Benefits
Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.