Data Center Technician, DCC Communities
About the role
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.
Responsibilities
Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
Performing on-call duties and participating in scheduled maintenance and change management activities
Contributing to documentation and process improvement initiatives based on your analysis of operational issues
Helping to train and onboard new team members
Requirements
Ability to travel to or commute between data center locations as needed
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
Qualifications
High school or equivalent diploma
1+ years of computer/server hardware troubleshooting or related IT experience
Skills
Experience managing work and priorities through a ticketing system
Experience working in a Data Center environment
An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)
Understanding of network design, protocols and layer 1/2 troubleshooting
Benefits
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.
Pay
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.
Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.
Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, AZ, Avondale - 27.00 - 48.00 USD hourly
Schedule
As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:
Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
Solve problems at their root and step back to understand the broader context
Maintain service level agreements through the implementation of proactive issue detection and reporting