Data Center Technician, DCC Communities

About the role

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services.

• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.

• Performing on-call duties and participating in scheduled maintenance and change management activities.

• Contributing to documentation and process improvement initiatives based on your analysis of operational issues.

• Helping to interview, train and onboard new team members.

Requirements

• Physical Requirements:

  • Lifting and moving material up to 40 pounds each
  • Working in cramped and/or elevated locations
  • Bending, lifting, stretching, and reaching
  • Standing and walking for up to 8+ hours a day
  • Ascending and descending ladders, stairs, and gangways safely and without limitation
  • Work in an industrial environment
  • Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)

Qualifications

• Key Qualifications:

  • Work a flexible schedule including weekends, nights, and holidays
  • 18+ months of computer/server hardware troubleshooting or related IT experience
  • 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)
  • Experience in a data center or other critical environment
  • Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.)
  • Industry standard certifications (CompTIA, CCENT, Network+)
  • Understanding of Linux or similar operating systems
  • Behavioral interviewing and hiring experience
  • Experience training and onboarding of new team members

Skills

• Ability to travel to or commute between data center locations as needed

Benefits

• Final compensation will be determined based on factors including experience, qualifications, and location.

• Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave.

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs).

Schedule

Your schedule will include shift work that will include days/nights/weekends/holidays.