Data Center Technician, ADC InfraOps DCO Tech

About the Role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain.

As a Data Center Technician, you are a primary resolver for your support team, and are skilled at troubleshooting one or more operating systems. You are able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey SOPs to junior staff. You understand all aspects of the equipment you support. You know how to innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved. You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians.

Responsibilities

• Serve as primary resolver for the support team
• Troubleshoot one or more operating systems and resolve all but the most complex infrastructure issues
• Escalate issues to appropriate resolver groups when necessary
• Create and maintain documentation on technologies supported
• Convey SOPs to junior staff
• Execute small projects independently
• Work with manager in planning and executing larger local projects
• Act as escalation point for junior technicians

Requirements

• High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above
• Position may include rotating shifts, 3, 4, or 5 day/night work weeks, and may change based on the needs of the business
• Travel may be required up to 10% of the time
• This position will fill an opening at one of multiple separate sites
• Candidate must be a US citizen

Qualifications

• Knowledge of hardware platforms
• 1+ years of computer networking experience, or experience in computer networking
• Bachelor's degree in an IT-related field (e.g., Computer Science, Network Engineering), or experience in professional or military IT-related roles

Pay

USA, OH, Plain City - $33.00 - $58.00 USD hourly

Schedule

Position may include rotating shifts, 3, 4, or 5 day/night work weeks, and may change based on the needs of the business.