Data Center Technician, ADC InfraOps DCO Tech
About the Role
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain. As a Data Center Technician, you are a primary resolver for your support team, and are skilled at troubleshooting one or more operating systems. You are able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey SOPs to junior staff. You understand all aspects of the equipment you support. You know how to innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved. You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. Position may include rotating shifts, 3, 4, or 5 day/night work weeks, and may change based on the needs of the business. Travel may be required up to 10% of the time. This position will fill an opening at one of multiple separate sites.
Basic Qualifications
- High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
- 1+ years of computer hardware experience, including troubleshooting and repairing experience
- Current, active US Government Security Clearance of Top Secret with SCI eligibility or above
Preferred Qualifications
- Meets/exceeds Amazon's leadership principles requirements for this role
- Meets/exceeds Amazon's functional/technical depth and complexity for this role
Pay
USA, OH, Plain City - 33.00 - 58.00 USD hourly
Benefits
- Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching