Data Center Operations Manager-28905

Responsibilities

• Lead and mentor a team of Data Center engineers, fostering a culture of collaboration and continuous learning.
• Adhere to a continuous improvement methodology for systems and services under their span of control.
• Manage, lead and support a team that is responsible for the following:
• Installation, relocation and removal of Network, Server and Storage hardware to manufacturer standards and industry best practice.
• Repair of hardware to major component level (e.g. hard disk, NIC card, memory, physical servers, network hardware, etc.) as requested, across a broad range of vendor equipment.
• Cross connects, investigating and removal of any connectivity within the Data Center space.
• Execution of all work to Data Center work process & procedure.
• Build, review and update all Data Center standard operating procedures, SOP.
• Manage the goods in/out process for your dedicated storage facility and keep full records as directed for all incoming/outgoing assets and a full availability list of all items in storage.
• Receipt of damaged/failed hardware internally and replacement through Return Merchandise Authorization (RMA) process.
• Carry out monthly audits of items in store and produce a report of all anomalies.
• Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased etc.).
• Ensure that all records are updated following any installations, moves or changes.
• Carry out daily housekeeping checks of the data halls and record their findings.
• Control Data Center stocks (copper/fiber patch leads, patch panels, connectors etc.) and report appropriately.

Requirements

• Bachelor's degree with a minimum of 5 years relevant experience required.
• 4+ years’ experience Managing Data Center environments.
• Local, onsite presence.
• Effective written and verbal communication at all levels.
• Experience of hardware manufacturer installation standards and knowledge of copper and fiber cabling installations and standards, with preference given to the following qualifications: Basic network knowledge and good experience of a broad range of IT hardware; HP, Dell, Ciena, Cisco, and Arista.

Preferred Job Qualifications

• Pro-active and flexible with ability to work either as part of a team or as an individual.
• Experience of working in an ITIL controlled environment with knowledge of Change Control, Incident Management & Problem Management processes.
• Strong attention to detail.
• Good experience using Microsoft Office and CRM databases.
• Able to prioritize effectively.
• Able to manage 3rd party contract staff/companies working within the DC.
• Understanding of IP networks.
• Excellent time management skills.

Qualifications

• Healthcare Environment Experience.