Data Center Manager - Fiber Optics Construction

About the Role

The Branch Manager has overall responsibility for the branch’s profit, loss, sales, and operations. This position coordinates the activities of sales, operations, and administration staff, managing objectives related to sales, gross margin, budget, human resources, operations, delivery, customer satisfaction, and profitability.

Responsibilities

• Recruit, hire, train, manage, supervise, promote, discipline, and discharge sales, operations, and administration staff as necessary.
• Manage all human resource issues in accordance with company policies and procedures.
• Provide guidance and mentoring to branch personnel to meet customer and company goals.
• Recommend performance ratings, promotions, and pay changes for assigned employees.
• Develop sales opportunities, assign them to Sales Reps and/or Sales Manager, and track results using company software.
• Set quotas and margin assignments for Sales Reps and/or Sales Manager, monitor quota achievement, and provide sales leadership, including recruitment, mentoring, and training of Sales Reps.
• Place staff on probation for non-performance per company and regional guidelines.
• Develop, lead, and manage delivery, operations, customer satisfaction, and administrative functions in collaboration with regional management.
• Coordinate customer account activities with regional management and other branch managers when accounts extend beyond the branch territory.
• Perform other responsibilities as assigned.

Requirements

• Self-motivated, positive, and professional with the ability to create, develop, and implement process improvements.
• Promote the company culture and mission to employees, vendors, clients, and business partners.
• Serve as a member of the Branch or Regional Operations Team.
• Proven problem-solving, critical thinking, and oral/written presentation skills.
• High skill level in interpreting blueprints and project documents, including specifications, reporting, and quality requirements.
• Ability to travel within the branch and/or regional territory as needed.
• Ability to learn and teach company and customer project management systems.
• Successfully secure and maintain a company-sponsored American Express Card.

Qualifications

• Bachelor’s Degree required; Master’s Degree preferred.
• Minimum of five (5) years of experience in customer interface, such as liaison between the customer and the company.
• Minimum of 15 years of work history with verifiable progressive management positions, including branch and/or senior divisional management responsibility.
• Minimum of five (5) years in Sales and/or Sales Management.
• Minimum of ten (10) years of personnel management, including full human resource responsibilities for directed work groups.
• Minimum of five (5) years of telecommunications experience or related technical/construction field.
• Proficient with Microsoft Office (Word, Excel, MS Project) and email.
• Familiarity with project-based accounting software and mid-level understanding of general accounting principles, including GAAP rules.
• Demonstrated ability to establish strategic partnerships, analyze and evaluate customer and staff situations, and take appropriate action.

Benefits

• Competitive pay.
• Company 401K plan with employer contribution match.
• Company-paid time off.
• Company-paid life insurance.
• Choice of medical coverage, including prescription and short-term disability plans.
• Choice of dental and vision coverage.
• Optional long-term disability, critical illness, accident, legal, and pet coverage.
• Auto and home insurance discount programs.

Safety is Priority One, as reflected in our company record.