Data Center Infrastructure Delivery Manager

Transform the backbone of digital infrastructure by leading a dynamic team that builds and maintains the critical networks powering global technology. In this role, you'll drive operational excellence, optimize data center deployment strategies, and create seamless connectivity solutions that support Amazon's massive technological ecosystem. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

About the role

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Responsibilities

• Manage and develop teams of technicians and engineers, providing both technical and leadership expertise to ensure the highest levels of performance.
• Deliver capacity to existing data centers and help build and bring online new data centers.
• Continuously improve all processes and procedures.
• Assist and manage relationships with external vendors and contractors.
• Liaise with internal teams and management groups.
• Ensure adherence to and exceed local health and safety standards in all data centers.
• Create and maintain metrics on all aspects of data centers and utilize those metrics to drive positive changes.
• Assist in implementing service methodologies including incident management, problem management, change management, and capacity management.

This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Requirements

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Qualifications

Basic Qualifications

• 2+ years of experience in a management or team lead function.
• 2+ years of data center experience, or experience in a relevant field (e.g., Computer Science, Networking Engineering).

Preferred Qualifications

• Bachelor's degree in an IT-related field (e.g., Computer Science, Network Engineering), or experience in professional or military IT-related roles.
• 2+ years of data center, critical environment, computer hardware repair, infrastructure cabling, network deployment, or data center operations experience, or experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).
• Knowledge of networking infrastructure topology certification in a relevant field (CCENT - Cisco Certified Entry Networking Technician, Network+, or CCNA - Cisco Certified Network Associate), or A+ or CND (Certified Network Defender) or Network+ or Security+.
• Experience conducting behavioral interviews and hiring.
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

About the Team

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Pay

USA, TX, Wink - $78,400.00 - $137,300.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Benefits

Amazon offers comprehensive benefits including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.