Data Center Infrastructure Delivery Manager

About the role

The Infrastructure Delivery Manager will manage the implementation and delivery of inbound capacity and equipment. This role will prioritize and assign tasks to data center technicians and operators, manage the installation of network and cabling infrastructure, guide, train, and educate staff on best practices, recommend and document policies and procedures, provide weekly reports to the data center manager, coordinate team resources, and drive compliance to Amazon performance management requirements.

Responsibilities

• Prioritize and assign tasks to data center technicians and operators
• Manage inbound capacity from receiving through deployment stages
• Manage the installation network and cabling infrastructure in a data center environment
• Guide, train, and educate staff on the best practices related to all service owner issues
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Provide weekly report to the data center manager
• Cook up tasks and deliverables across small to large-size projects
• Coordinate team resources to support project and delivery needs, to include emergency projects, change management and maintenance window support, and potential off-hours and on-call needs
• Recruit and train data technicians to ensure appropriate staffing levels
• Host weekly staff meetings
• Drive compliance to Amazon performance management requirements

Requirements

Experience creating reports, interpreting metrics and driving overall insights or analysis
Experience in vendor management
4+ years of experience in a data center technology role and/or 4+ years of knowledge in TCP/IP networking, network cabling, fiber, optic types, and test equipment
4+ years of experience in management/team lead function

Qualifications

• 6+ years of data center design, construction, operations, or facility maintenance experience
• Experience with network hardware: copper and optical fiber cabling, switches, routers
• Experience in automation or monitoring frameworks, deployment or development
• Experience with Lean or Six Sigma analytical techniques
• Experience developing operational metrics