Data Center Facility Technician - DSM

Responsibilities

• Follow all safety, security, and compliance requirements including JHAs, and local regulations.
• Identify unsafe conditions, escalate immediately, and take appropriate corrective actions.
• Participate in meetings, shift turnovers, and required training to maintain compliance and readiness.
• Operate, monitor, and maintain critical infrastructure including electrical, mechanical, HVAC, and fire/life safety systems.
• Perform scheduled and corrective maintenance on electrical and mechanical equipment, following defined methods of procedure (MOPs), standard operating procedures (SOPs), and emergency operating procedures (EOPs).
• Document work performed in the CMMS and ensure all tasks meet company and regulatory standards.
• Respond quickly to abnormal equipment conditions and stabilize systems using established procedures.
• Troubleshoot issues with facility and IT equipment, documenting findings and escalating when needed.
• Support incident reporting, root cause analysis, and continuous improvement efforts.
• Ensure all vendor and contractor activities are performed safely, within scope, and in compliance with facility standards.
• Provide on-site support for customers, vendors, and contractors by offering technical assistance, troubleshooting, and facility access as needed.
• Partner with internal operations teams to ensure smooth execution of projects and customer requirements.
• Conduct regular facility rounds to check alarms, equipment conditions, and overall site readiness.
• Monitor systems via Building Management System (BMS) and other monitoring tools, responding to alerts appropriately.
• Submit turnover notes, maintenance reports, and daily shift logs to ensure operational transparency.
• Receive and ship equipment while keeping inventory and spare parts records accurate.
• Track asset changes including moves, adds, and replacements in facility systems.
• Ensure spare parts and tools are available to support scheduled and emergency maintenance.
• Work closely with the data center operations team and management to ensure smooth operation and minimal downtime.
• Aid in training and mentoring junior technicians to ensure best practices are followed.
• Collaborate with other departments (e.g., IT, Facilities, Operations) to ensure cross-functional communication and system integration.

Physical Job Requirements

• Work in various indoor and outdoor locations with exposure to extreme weather conditions.
• Work in locations where you may not have immediate access to medical care.
• Move your arms, legs and spine through full range of motion to permit work to be safely performed from ground/floor level to full overhead level.
• This involves squatting, kneeling, bending, twisting and reaching.
• Exhibit good grip strength, finger dexterity, hand-eye coordination and normal balance.
• See near and far and have normal depth perception, normal hearing, and be able to communicate clearly.
• Tolerate high stress situations during mechanical failure or emergency operations.
• Be aware of potential exposures to combustion exhaust, glycol, diesel fumes, carbon monoxide, and heavy metals.

Qualifications

• High school diploma or GED required; technical school or military training preferred.
• A technical certification in mechanical or electrical systems (e.g., HVAC, Electrical Engineering, or similar) is preferred.
• 1–3 years of experience in data centers, IT support, facilities, or other technical environments.
• Understanding of electrical, mechanical, and/or HVAC systems.
• Ability to lift up to 50 lbs., climb ladders, and work in tight spaces.
• Ability to work in a physically demanding environment, including standing, bending, and kneeling for extended periods of time.
• Flexibility to work shifts, weekends, holidays, and participate in on-call rotations.

Skills

• Familiarity with Microsoft Office, SharePoint, and CMMS tools for work order and asset tracking.
• Basic knowledge of Windows operating systems is helpful.
• Excellent teamwork, customer service, and communication skills.
• Familiarity with safety standards and protocols (OSHA, NFPA).

Total Rewards

• Competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; PTO; employee assistance program; and other company benefits.
• Career growth and travel opportunities.
• A team of change-makers having a significant impact on people and the planet.