Data Center Cluster Operations Leader, AWS Data Centers

About the role

The Cluster Operations Leader manages Amazon Data Center Clusters and Colocation Operations within their assigned region. As the senior Infrastructure Operations leader, they oversee safety, security, availability, scaling, efficiency, and cost management. Infrastructure Operations consists of two core functions: Data Center Operations (DCO) and Data Center Engineering Operations (DCEO). DCO manages server-level platforms supporting Amazon Retail and Amazon Web Services, while DCEO handles mechanical, electrical, and controls systems for critical environments. The role requires experience on both DCO and DCEO systems. A physical security team works closely with these functions to protect people, assets, and customer data.

The Cluster Operations Leader builds and leads high-performing teams across these functions, managing daily operations while applying technical expertise to address emerging challenges. The role requires both strategic oversight and the ability to dive deep into specific issues. As a vital member of the management team, the Cluster Operations Leader helps scale the world's largest cloud computing infrastructure, driving innovation to solve complex daily challenges and achieve operational excellence.

Responsibilities

• Hire, manage, and develop the operations team, including compute and engineering operations managers, and their teams
• Achieve organizational performance goals for safety, security, availability, scaling, efficiency, and cost
• Plan and execute Infrastructure Operations for new Data Centers and Colocation expansions
• Operate and maintain mechanical, electrical, and controls systems in Amazon Data Centers, including preventive maintenance, corrective maintenance, and change management
• Manage Colocation Data Centers service providers to meet or exceed contracted performance SLAs
• Lead safety, security, and availability incident response, management, and resolution
• Improve operational processes, procedures, methods, and tools continuously

About the team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. The team supports all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to innovation. The team works on complex problems with thousands of variables impacting the supply chain and seeks talented individuals to help.

Requirements

• Bachelor's or Master's degree in computer science, engineering, or a related technical field
• 10+ years of relevant management experience in datacenter operations, facility engineering operations, information technology critical environment facilities, advanced high-volume manufacturing, datacenter build-outs and scaling, or similar experience
• Experience hiring, developing, and managing high-performing technical teams
• Strong verbal and written communication skills
• Demonstrated track record in delivering complex analytical and quantitative projects through verbal and written communication

Preferred Qualifications

• Experience with Continuous Improvement and Six Sigma methodologies
• Substantial knowledge of mechanical, electrical, and controls systems in a critical or controlled environment
• Broad knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles, and best practices

Pay

Base salary range: $164,100.00 - $258,200.00 USD annually. The Amazon package includes sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans)
• Employee Assistance Program (EAP) and Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Learn more about our benefits at amazon.jobs/en/benefits.