Data Center Cluster Operations Leader

About the role

AWS is growing rapidly, and we are looking for a Senior Manager to join our expanding Infrastructure Operations team. The Senior Manager is one of our most senior management roles in the data center environment. In this role, you will be responsible for leading a large organization, managing department heads who own data center facility infrastructure including the operational availability of mechanical, electrical and plumbing systems. The pace, scale, and growth of Amazon's data center platform will challenge you. Our uncompromisingly high standards as we continually seek to innovate on behalf of our customers will push you to new levels of creativity. At this level, Amazon is unique in that we seek experienced senior leaders who have evolved to be highly strategic in their approach to managing their business unit, yet understand how to lead large teams by example who will not hesitate to roll up their sleeves when tactical needs dictate it. The ideal candidate for this role will understand data center IT infrastructure, data center facilities infrastructure and understand how the two coexist. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You'll join a diverse team of software/hardware, and network engineers, supply chain specialists, security experts, engineering technicians, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

Responsibilities

• Hiring, managing, and developing the operations management team including facilities managers, chief engineering managers and engineering operations technicians
• Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency in support of our data center operations
• Planning and executing the Infrastructure Operations component of new AWS data center build-outs, new colocation build-outs, AWS data center expansions, and colocation expansions, including the entire mechanical/electrical/plumbing infrastructure to facilitate the daily operation
• Operation and maintenance of mechanical, electrical, and controls systems for Amazon data centers to include preventive maintenance, corrective maintenance, and change management
• Vendor management of colocation data center services providers, if required, to meet or exceed contracted performance SLA's
• Oversight of a preventative maintenance system and the adherence to schedules, evaluation and performance of our infrastructure supporting the data center operations
• Experience in successful insourcing and/or outsourcing specific maintenance task balancing internal skillsets with frugality
• Safety, security, and availability incident response, incident management, and incident resolution
• Continuous improvement of operational processes, procedures, methods, and tools

Qualifications

• Bachelor's degree or above in Engineering, Computer Science, or a related field
• Experience in delivering design solutions for projects of large scope and complexity
• Experience managing large teams across multiple locations and languages, or experience as an acting operations manager
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• 5+ years of analytical, quantitative, communication, and presentations experience
• 10+ years of relevant work in a data center or other critical environment experience

Preferred qualifications

• Experience with continuous improvement methods such as Kaizen, Lean, DMAIC, etc.
• Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
• Experience in one or more IT infrastructure domains (storage, compute, networking, security, software development, systems administration, database engineering or administration, machine learning, cloud infrastructure, big data, DevOps, or other IT infrastructure domain)

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

Pay

USA, TX, Wink - 153,200.00 - 254,500.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

This response is AI-generated, for reference only.