Data Center Cluster Operations Leader

About the role

AWS is a fast-paced technology company and a leader in the world of data centers. We are growing rapidly and are seeking a Senior Manager to join our expanding Infrastructure Operations team. The Senior Manager is one of our most senior management roles in the data center environment.

Responsibilities

• Hiring, managing, and developing the operations management team including facilities managers, chief engineering managers and engineering operations technicians.
• Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency in support of our data center operations.
• Planning and executing the Infrastructure Operations component of new AWS data center build-outs, new colocation build-outs, AWS data center expansions, and colocation expansions, including the entire mechanical/electrical/plumbing infrastructure to facilitate the daily operation.
• Operation and maintenance of mechanical, electrical, and controls systems for Amazon data centers to include preventive maintenance, corrective maintenance, and change management.
• Vendor management of colocation data center services providers, if required, to meet or exceed contracted performance SLA’s.
• Oversight of a preventative maintenance system and the adherence to schedules, evaluation and performance of our infrastructure supporting the data center operations.
• Experience in successful insourcing and/or outsourcing specific maintenance task balancing internal skillsets with frugality.
• Safety, security, and availability incident response, incident management, and incident resolution.
• Continuous improvement of operational processes, procedures, methods, and tools.

Requirements

We are seeking an experienced senior leader who has evolved to be highly strategic in their approach to managing their business unit, yet understands how to lead large teams by example who will not hesitate to roll up their sleeves when tactical needs dictate it. The ideal candidate for this role will understand data center IT infrastructure, data center facilities infrastructure and understand how the two coexist. If you are passionate about Customer Experience, think and act globally and want to contribute to the operational excellence of Amazon.com data centers. This may be the challenge you’ve been looking for!

Qualifications

• Bachelor's degree or above in Engineering, Computer Science, or a related field.
• Experience in delivering design solutions for projects of large scope and complexity.
• Experience managing large teams across multiple locations and languages, or experience as an acting operations manager.
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership.
• Experience in analytical, quantitative, communication, and presentations.
• Experience in IT infrastructure domains such as storage, compute, networking, security, software development, systems administration, database engineering or administration, machine learning, cloud infrastructure, big data, DevOps, or other IT infrastructure domain.
• Experience in continuous improvement methods such as Kaizen, Lean, DMAIC, etc.
• Knowledge of mechanical systems (Mechanical, HVAC systems, Controls).

Skills

The ideal candidate will have a strong background in data center IT infrastructure, data center facilities infrastructure, and experience in managing large teams. They should also have a passion for customer experience, a global mindset, and a desire to contribute to the operational excellence of Amazon.com data centers.

Benefits

Amazon offers comprehensive benefits including health insurance, retirement plans, paid time off, and parental leave. For more information, visit https://amazon.jobs/en/benefits.