Data Center Cluster Operations Leader

About the role

Amazon Web Services (AWS) is a fast‑paced technology company and a leader in the world of data centers. AWS is growing rapidly, and we are looking for a Senior Manager to join our expanding Infrastructure Operations team. The Senior Manager is one of our most senior management roles in the data center environment. In this role, you will be responsible for leading a large organization, managing department heads who own data center facility infrastructure including the operational availability of mechanical, electrical and plumbing systems. The pace, scale, and growth of Amazon’s data center platform will challenge you. Our uncompromisingly high standards as we continually seek to innovate on behalf of our customers will push you to new levels of creativity. At this level, Amazon seeks experienced senior leaders who are highly strategic yet willing to roll up their sleeves when tactical needs arise. The ideal candidate will understand data‑center IT infrastructure, facilities infrastructure and how the two coexist. If you are passionate about customer experience, think and act globally, and want to contribute to the operational excellence of Amazon.com data centers, this may be the challenge you’ve been looking for.

Key responsibilities

• Hire, manage, and develop the operations management team, including facilities managers, chief engineering managers, and engineering operations technicians.
• Achieve organizational performance goals related to safety, security, availability, scaling, and efficiency in support of data center operations.
• Plan and execute the Infrastructure Operations component of new AWS data center build‑outs, colocation build‑outs, expansions, and related mechanical/electrical/plumbing infrastructure.
• Operate and maintain mechanical, electrical, and controls systems for Amazon data centers, including preventive maintenance, corrective maintenance, and change management.
• Manage vendors of colocation data center service providers to meet or exceed contracted performance SLAs.
• Oversee a preventative maintenance system, ensuring schedule adherence, evaluation, and performance of infrastructure supporting data center operations.
• Lead successful insourcing and/or outsourcing of specific maintenance tasks, balancing internal skillsets with frugality.
• Respond to safety, security, and availability incidents, managing and resolving them.
• Continuously improve operational processes, procedures, methods, and tools.

About the team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure – the people who keep the cloud running. The team supports all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure continual customer access to innovation. You will work with software/hardware and network engineers, supply chain specialists, security experts, engineering technicians, operations managers, and other vital roles, collaborating across AWS to deliver the highest standards for safety and security while providing infinite capacity at the lowest possible cost. The culture is inclusive, welcoming bold ideas, and empowering ownership to completion.

Basic qualifications

• Bachelor’s degree or above in Engineering, Computer Science, or a related field.
• Experience delivering design solutions for large‑scope, complex projects.
• Experience managing large teams across multiple locations and languages, or acting as an operations manager.
• Strong written and verbal communication skills for technical and non‑technical audiences, including senior leadership.
• 5+ years of analytical, quantitative, communication, and presentation experience.
• 10+ years of relevant work in a data center or other critical environment.

Preferred qualifications

• Experience with continuous improvement methods such as Kaizen, Lean, DMAIC, etc.
• Knowledge of mechanical systems (mechanical, HVAC, controls).
• Experience in one or more IT infrastructure domains (storage, compute, networking, security, software development, systems administration, database engineering, machine learning, cloud infrastructure, big data, DevOps, or other).

Benefits

• Health insurance (medical, dental, vision, prescription), Basic Life & AD&D insurance, optional supplemental life plans.
• Employee Assistance Program, mental health support, medical advice line.
• Flexible Spending Accounts, adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign‑on payments and restricted stock units (RSUs) as part of the compensation package.

Pay

Base salary range: $153,200 – $254,500 USD annually (USA, TX, Wink). Final compensation will be determined based on experience, qualifications, and location.