D05 - SUPPLY CHAIN AND LOGISTICS / PURCHASING GEN/MULTI - Specialist, Learning Systems & Compliance

Position Overview

The Specialist, Operations Readiness and Optimization (OR&O) plays a crucial role in ensuring compliance within Global Patient Operations. This position focuses on collaborating with our Learning Management System (LMS) partners to ensure effective deployment of training, creating training content aligned with training standards and adult learning principles, supporting Change Management for Global Patient Operations, and supporting Deviations/CAPA investigations.

Responsibilities

• Content Creation: Creating content based on proposed CAPAs as needed to fill training gaps as identified from root cause analysis (RCA) investigations.
• Instructional Design: Works with content SMEs to create training based off needs analysis.
• Compliance: Ensure that training programs comply with relevant industry regulations and internal policies.
• Deviations/CAPAs: Support SCLT deviations and investigations to capture unexpected events and propose strategies to mitigate recurrence of events.
• Data Reporting: Generate and maintain regular compliance reports to share out to Global Patient Operations leadership for streamlined communication
• System Integration: Work with IT and LMS administrators to integrate learning systems with other organizational tools and platforms.
• Actively engage in the identification, sharing, and adaptation of best training practices cross-functionally.
• Client Learning Subject Matter Expert (SME): Create and maintain, as delegated, the Global Patient Operations training material in the Client DMS following training standards and guidelines for learning professionals within Client.
• Change Management: Supporting contact for all Change Controls and Impact Assessments for Global Patient Operations. Track change-related deliverables and action timelines, ensuring alignment with business priorities and compliance expectations.

Required Qualifications

• Bachelor's degree in Education, Life Science, Technical Communication, or a related field
• Minimum 2-3 years of experience in quality and compliance systems
• Excellent verbal and written communication skills
• Technical writing skills
• Excellent project management and organizational skills

Preferred Qualifications

• Quality mindset - Able to adhere to standard policies and procedures and work within a controlled document management system (DMS).
• Results oriented - A result-oriented individual, with a participative, strong personal work ethic, with a bias toward action.
• Establishes clear expectations, objectives, and priorities.
• Sets aggressive but achievable goals and consistently delivers.
• Diligently monitors progress and proactively addresses variances.
• Flexible & Entrepreneurial skills - Must be able to navigate complex environments and ambiguous situations. They will be a change agent in a rapidly transforming organization.
• Collaboration skills - Works effectively in a team-based organization, collaborates cross-functionally and builds alignment around goals and objectives.
• Communication skills - Excellent communication and interpersonal skills. Effectively leads meetings. Strong presentation skills in both small and large group settings with internal and external stakeholders. Excellent listener; seeks broad input and feedback; frequent and effective follow-up.

Pay Rate

$53.32-$56.56/Hour

ECLARO Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

Contact Information

If interested, you may contact: June Binuya
junethel.binuya@eclaro.com
2128047476

ECLARO Values

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.