Learning & Development Manager (Supply Chain)
About the role
Spreetail is seeking an Operational Learning and Development Manager to ensure our teams are safe, highly skilled, and built to stay. This role is not desk-bound; instead, you will be deeply embedded on the fulfillment center floor, owning the end-to-end onboarding and safety culture for your facility.
Responsibilities
Build and sustain a safety-first culture at your home FC and across every site in your regional assignment.
Lead safety training, conduct walk-throughs, reinforce safe behaviors at every level, and drive near-miss reporting culture.
Own onboarding quality, designing, delivering, and continuously improving the onboarding experience at your home FC.
Develop, document, and own the training programs, SOPs, and job instructions that define Spreetail's operating model.
Drive compliance across your region, auditing training completion and safety compliance at your home FC and assigned regional FCs.
Travel within your region a minimum of 25% of the time to deliver this work in person.
Build a culture that retains people through retention programs that connect associates to meaningful outcomes through development, recognition, and engagement.
Connect learning to operational performance by partnering with site leadership to identify where execution gaps trace back to training quality or learning curve.
Deploy as part of the Away Team during periods of high onboarding volume, major operational initiatives, or when a site becomes a focus.
Support facility launches by bringing training infrastructure, onboarding programs, and safety culture from day one.
Requirements
Multiple years of progressive experience in high-volume fulfillment, manufacturing, or distribution; e-commerce expertise strongly preferred.
3+ years in a leadership capacity with demonstrated ability to develop frontline associates and supervisors.
Proven track record of building safety-first cultures — safety is a leadership value you have demonstrated in practice.
Hands-on experience building or managing training programs, onboarding curriculum, or learning initiatives in an operational environment.
Demonstrated ability to improve retention and engagement in a high-velocity warehouse environment.
Strong ability to document complex operational processes into clear, accurate, usable SOPs and training materials.
Strong problem-solving and analytical skills; ability to connect learning gaps to operational outcomes.
Willingness to travel a minimum of 25% of the time within an assigned region; available for deployment to critical-need facilities when needed.
Qualifications
College degree preferred but not required.
Passionate about pursuing ecommerce excellence.
Willing to work flexible hours and travel as needed.
Skills
Operational Leadership
Training and Development
Onboarding
Facility Management
Health and Safety
Retention Programs
Operational Improvement
Benefits
Generous vacation policy
Wedding week and parental leave
Telehealth and on-demand mental health resources
Community involvement opportunities
Equal opportunity employer
Pay
Competitive salary commensurate with experience.
Schedule
Flexible schedule to accommodate travel and remote work requirements.