Learning & Development Manager (Supply Chain)
About the role
Spreetail is seeking an Operational Learning and Development Manager to ensure our teams are safe, highly skilled, and built to stay. This role is not desk-bound; instead, you will be deeply embedded on the fulfillment center floor, owning the end-to-end onboarding and safety culture for your facility.
Responsibilities
Build and sustain a safety-first culture at your home FC and across every site in your regional assignment.
Lead safety training, conduct walk-throughs, reinforce safe behaviors at every level, and drive near-miss reporting culture.
Own onboarding quality by designing, delivering, and continuously improving the onboarding experience at your home FC.
Develop, document, and own the training programs, SOPs, and job instructions that define Spreetail's operating model.
Audit training completion and safety compliance at your home FC and assigned regional FCs, identify gaps, build corrective plans, track completion, and hold sites accountable.
Travel within your region a minimum of 25% of the time to deliver this work in person.
Develop and execute retention programs that connect associates to meaningful outcomes through development, recognition, and engagement.
Connect learning to operational performance by partnering with site leadership to identify where execution gaps trace back to training quality or learning curve.
Deploy as part of the Away Team during periods of high onboarding volume, major operational initiatives, or when a site becomes a focus.
Stand up training infrastructure, onboarding programs, and safety culture for new fulfillment centers.
Requirements
Multiple years of progressive experience in high-volume fulfillment, manufacturing, or distribution; e-commerce expertise strongly preferred.
3+ years in a leadership capacity with demonstrated ability to develop frontline associates and supervisors.
Proven track record of building safety-first cultures — safety is a leadership value you have demonstrated in practice.
Hands-on experience building or managing training programs, onboarding curriculum, or learning initiatives in an operational environment.
Demonstrated ability to improve retention and engagement in a high-velocity warehouse environment.
Strong ability to document complex operational processes into clear, accurate, usable SOPs and training materials.
Strong problem-solving and analytical skills; ability to connect learning gaps to operational outcomes.
Willingness to travel a minimum of 25% of the time within an assigned region; available for deployment to critical-need facilities when needed.
Qualifications
College degree preferred, but not required.
Passionate about pursuing ecommerce excellence.
Willing to learn and adapt to new roles.
Skills
Leadership
Training and Development
Operational Excellence
People Management
Health and Safety
Benefits
We provide the flexibility to take care of yourself. Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families. We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards. We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical, dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources. Learn more about our benefits & perks package.
Pay
Competitive salary and benefits package.
Schedule
Flexible schedule to accommodate travel and regional assignments.