Cyber/IT System Desktop Customer Support

Position Description

Decision Technologies seeks a qualified Cyber / IT Systems Desktop Support Specialist to support our Surveillance Radar In-Service Engineering and Logistics Support contract. This role provides hands-on IT and desktop support for Navy Marine Corps Intranet (NMCI) and Research, Development, Test & Evaluation (RDT&E) environments.

Responsibilities and Duties

• Provide responsive, professional desktop and technical support to NMCI, Nautilus, and RDT&E users
• Perform desk-side and remote troubleshooting for hardware, software, and operating system issues
• Execute software updates, patch management, and system configuration
• Conduct software compatibility testing and system validation
• Cook up with end users to configure, procure, and deploy new hardware to meet program requirements
• Track, inventory, and locate IT assets to support property audits
• Prepare IT equipment for disposition and destruction in accordance with security requirements
• Perform routine backup and recovery operations in support of disaster recovery and continuity of operations plans
• Maintain accurate documentation of systems, procedures, and support actions

Required Qualifications and Skills

• Active Secret Security Clearance (required at time of hire)
• Experience with Windows desktop system administration (Windows 11 required)
• Familiarity with secure government IT environments (NMCI experience preferred)
• Strong customer service and communication skills
• Ability to work independently and proactively in a fast-paced environment
• Must have or be able to obtain certifications within 6 months of CSWF appointment
• - CompTIA Security+/Security+CE
• - Microsoft Windows 11

Travel Requirements

• Less than 3%

Compensation

• Compensation at Decision Technologies, Inc. is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience; as well as contract-specific affordability and organizational requirements.

Employee Benefits

• Competitive Paid Time Off
• Comprehensive Medical, Dental and Vision Insurance
• Employee Assistance Programs
• Flexible Spending Accounts (Medical, Dependent Care & Commuter)
• Company paid Short Term, Long Term, Life and AD&D Insurance
• 401(k) match
• Tuition Reimbursement
• Paid Certifications

About the Role

Be part of our experienced team that provides exceptional support and leadership in our core competencies.

Qualifications

Decision Technologies is seeking a qualified Cyber / IT Systems Desktop Support Specialist with the following qualifications:

• Active Secret Security Clearance (required at time of hire)
• Experience with Windows desktop system administration (Windows 11 required)
• Familiarity with secure government IT environments (NMCI experience preferred)
• Strong customer service and communication skills
• Ability to work independently and proactively in a fast-paced environment
• Must have or be able to obtain certifications within 6 months of CSWF appointment
• - CompTIA Security+/Security+CE
• - Microsoft Windows 11

Skills

• CompTIA Security+/Security+CE
• Microsoft Windows 11

Benefits

• Competitive Paid Time Off
• Comprehensive Medical, Dental and Vision Insurance
• Employee Assistance Programs
• Flexible Spending Accounts (Medical, Dependent Care & Commuter)
• Company paid Short Term, Long Term, Life and AD&D Insurance
• 401(k) match
• Tuition Reimbursement
• Paid Certifications

Pay

• The pay range for this role is: $60,000 - $70,000 USD per year (Virginia Beach, VA)

Programs

• Virginia Beach, VA