CWR-Customer Service Rep II

About the role

This is an operations-focused position that combines dispatch coordination, problem-solving, and customer support in a busy warehouse environment.

Responsibilities

• Maintain real-time communication with delivery teams throughout the day
• Resolve route changes, delays, and service issues while keeping operations on schedule
• Communicate with customers regarding delivery updates and assist with resolving concerns
• Support warehouse check-in activities for returning delivery teams
• Track operational issues, document exceptions, and escalate concerns when necessary
• Provide guidance to support staff and assist leadership with daily operational updates

Requirements

• 1+ year of experience in dispatch, logistics, transportation, warehouse operations, or field service coordination
• Strong communication skills with the ability to remain calm and confident under pressure
• Excellent problem-solving and multitasking abilities
• Comfortable working in a warehouse environment and communicating with drivers throughout the day
• Professional, dependable, and customer-focused
• Spanish/English bilingual skills are preferred but not required

Qualifications

• Delivery, appliance installation, furniture assembly, handyman, trade, or field service background
• Leadership or team lead experience
• Experience using transportation management or route planning systems

Skills

• Communication skills
• Problem-solving skills
• Warehouse operations experience
• Dispatch coordination experience
• Customer support experience

Benefits

• Competitive pay of $17.00/hour
• Stable, full-time opportunity
• Fast-paced environment with opportunities to grow

Pay

• $17.00/hour

Schedule

• Must be available Monday through Saturday (6-day operation)
• Must be flexible to rotate between shifts based on business needs:
• 1st Shift: 6:00 AM - 2:30 PM
• 2nd Shift: 10:30 AM - 7:00 PM