Customer Service Rep II-2
Time Type: Full time
Department: Contact Center
Position Summary
Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills. As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients. We offer the flexibility to work remotely, hybrid, or on-site, allowing you to choose the work environment that best suits your needs.
About the Role
This full-time position includes a schedule of Monday-Friday from 8 AM to 5 PM. As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills and gain experience with electronic medical record technology. You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.
Responsibilities
- Schedule, reschedule, and cancel appointments.
- Document clear and concise messages and route appropriately.
- Adequately transfer calls to other departments when required.
- Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
- Process refill requests accurately and effectively, according to guidelines.
- Conduct outreach calls on behalf of clinical departments.
Requirements
- High school diploma or GED required
- Minimum of 1-year customer service, administrative, or call center experience
- Excellent written and verbal communication skills
- Judgment and problem-solving skills
- Proficient in Microsoft Office Suite
- Bilingual fluency in Spanish/English preferred
- Knowledge of medical terminology and experience working with electronic medical record technology a plus
Benefits
In addition to the opportunity to work permanently remote, hybrid, or on-site, we offer several career growth opportunities.
Pay
$1,000 Sign-on Bonus!
Schedule
This full-time position includes a schedule of Monday-Friday from 8 AM to 5 PM.
Qualifications
High school diploma or GED required
Skills
Customer service skills, written and verbal communication skills, judgment and problem-solving skills, proficiency in Microsoft Office Suite, bilingual fluency in Spanish/English preferred, knowledge of medical terminology and experience working with electronic medical record technology
Benefits
We offer several career growth opportunities.
Company Information
NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.