Customer Service Rep II

Job Responsibilities & Requirements

• Provide support for calls, cases and sales orders.
• Must be responsive to customer needs and can manage several tasks concurrently in a fast-paced environment.
• This position collaborates with MiTek subject matter experts and ensures case escalations are followed through to a satisfactory resolution.
• Fluency in MiTek product lines and technical product attributes.
• Able to understand customer applications and recommend MiTek solutions or assist in identifying special order products.

Qualifications

• High School/GED required.
• Associates degree preferred.
• 2+ Years of related customer service experience required.
• Excellent verbal and written communication skills.
• Microsoft Office, ERP (SAP) and CRM (Salesforce) experience required.
• Knowledge of residential and commercial construction required.

Benefits

MiTek is an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.

Pay

N/A

Schedule

N/A

Skills

None listed